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Help! - Demon Keep Taking My Money!

Despite closing my Demon Broadband account as normal earlier this year (May, I think...it was that long ago!), and despite 2 further calls to Demon Customer Services, all promising that no further payments will be taken from my CC, Demon continue to debit my CC by £22.99 per month. They now owe me in excess of £100. My CC company cannot do anything to resolve this & All I get is empty promises from their call centre saying it’s fixed. Needless to say, every Demon number I try routes me to yet another call centre person who promises to resolve it & doesn't. Can anyone recommend a number or another approach to get Demon to resolve this & refund my money ???
 
This is a bit difficult right now because Demon is owned by THUS Group but THUS were just taken over by Cable and Wireless, so I'm not sure whether the following data is still correct but it should be. Your best bet is to take this matter up with Demon's official Ofcom approved complaints handler, which is OTELO.

http://www.otelo.org.uk/

Also, don't forget to stick a review in for them:

http://www.ispreview.co.uk/review/products/193.html
 
Assuming you dont owe them any money or you didnt leave before your contract was up.

A lot of our members have had success by complaining to the ISPA, within a week or so of filling in the complaints form.

They seem a lot more responsive than going through months of waiting for Cisas/Otelo to sort it out.

C&W, Demon and Thus are all members of the ISPA.

It only takes a few minutes to fill out the form. Click on the link for Make a complaint, which is at the bottom of the page in the link below, under the heading Consumer. :)

http://www.ispa.org.uk/home/
 
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Forgot about the ISPA :) .
 
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