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Help Fast4net or V21 or Bisket ?

phiggy

Member
I'm confused have been trying to contact Fast4 via 08714240185 hung on till all my mobile credits run out tride 087022510055 line is dead.
And then get emails from V21 and then Biskit saying i'm with them!
but no joy contacting them what the hell is going on?
Should i just look for another isp?
 

hoochiepoos

Member
I am with V21. At the moment I am tied in till 15th of November but as of today I can't get connected. I am leaving V21 biskit, but who do I phone to get my MAC address. Eeek. I have tried Biskits No. 08703830030 option 5 but I was on hold for ages. I tried customer service with biskit on No. 08714333069 which should be manned but got directed to an answerphone. :(
 

blane

Casual Member
Biscit reconnects V21 customers (I think)

Biscit have reconnected in the last hour and everything is working perfectly - for me at least. What a difference. System is faster too. Just a shame they haven't bothered to answer any of my emails or phone messages in the 48 hours. If they had, I'd probably stick with them.
 

eeeekkk

Top Member
Have a look in the V21 section of this forum, lots of people are having trouble contacting V21/Biscuit
 

nitrogen

Top Member
What is the true picture regarding fast4 customers.?

My daughter who has been with fast4 for a couple of years got an email telling her she was now with biscuit and can connect with minimum problems.

On the other hand my friend who just recently joined fast4 got an email changing her email settings to @fast4.net and giving a different dialup number.

My friend cannot connnect using new dialup number and cannot get into the member settings to register the new email address.

In the meantime she can still access her speed-mail using the web address and occasionally connect to the internet using the original number she was given at signup.

Fast4 continue to take her direct debit payments.

She feels she is in limbo. Is she with fast4.net or V21 or biscit?
 
Any customer who joined prior to the 7th October are now a customer of teh V21/biscit group adn you will need to contact them as they are dealing with all service adn billing issues.
 

nitrogen

Top Member
Fast4.net the new independent ISP offering unlimited 8mb Broadband at £15.95

Can fast4 support explain sending out emails to customers telling them to change their email address to@fast4.net.

Surely customers who joined before 7th October should not have been advised to do this. Please explain as some of us are still confused.
 
This occured mid way through some issues with biscit where we were told the current user base was to come with us adn then was taken, this cuased alot of confusion to all customers. We do apologise for this error however we are trying to rebuild the FAST4 brand into a more reliable service provider.
 
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