Grudenkles
Casual Member
Hello Everyone,
I’ve ordered EE’s 1.6Gbps package (got a really good deal as I’m already a phone customer with them) and my Engineer install was supposed to be today.
I’m in an MDU which has only very recently shown as FTTP available.
They sent an external Openreach build team, who had to run a fibre from various chambers and up my wall (they were working on this for a few days, but no massive delay on that).
Before they left (last Wednesday) they knocked on my door and assured me that my property was all tested and ready for service and the fibre was live all the way back to the exchange - all I need now is an engineer to come and pull the fibre in to my property from above the door, and connect the ONT.
I’ve been in touch with EE and they just say that Openreach has stalled the order as they say there’s a build required still (same as previous) and their systems don’t seem to show that an external build has even happened (as though they've not updated).
Does anyone know roughly how long this could take to update on their side or if there’s someone I can contact to jog this on??
It’s quite annoying as I can physically see the fibre in a grey box above my door (had a peek) and the build is 100% complete, but due to some flag on their system not being updated I can’t even book an install date. EE advise that they can only push this with Openreach after 23rd of JULY and have left me in the dark with 'how long is a piece of string'.
Seems absolutely mental, considering the fibre is literally within arm's reach - surely something can be done.
Honestly, any help would be massively massively appreciated; I've just moved in to this property and have no stable broadband (4G router, service not the best) and I work from home. Really going to struggle until then :/
Cheers,
Andy
I’ve ordered EE’s 1.6Gbps package (got a really good deal as I’m already a phone customer with them) and my Engineer install was supposed to be today.
I’m in an MDU which has only very recently shown as FTTP available.
They sent an external Openreach build team, who had to run a fibre from various chambers and up my wall (they were working on this for a few days, but no massive delay on that).
Before they left (last Wednesday) they knocked on my door and assured me that my property was all tested and ready for service and the fibre was live all the way back to the exchange - all I need now is an engineer to come and pull the fibre in to my property from above the door, and connect the ONT.
I’ve been in touch with EE and they just say that Openreach has stalled the order as they say there’s a build required still (same as previous) and their systems don’t seem to show that an external build has even happened (as though they've not updated).
Does anyone know roughly how long this could take to update on their side or if there’s someone I can contact to jog this on??
It’s quite annoying as I can physically see the fibre in a grey box above my door (had a peek) and the build is 100% complete, but due to some flag on their system not being updated I can’t even book an install date. EE advise that they can only push this with Openreach after 23rd of JULY and have left me in the dark with 'how long is a piece of string'.
Seems absolutely mental, considering the fibre is literally within arm's reach - surely something can be done.
Honestly, any help would be massively massively appreciated; I've just moved in to this property and have no stable broadband (4G router, service not the best) and I work from home. Really going to struggle until then :/
Cheers,
Andy























