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Help Me Please....

Can someone anywhere help me. Words can not express enough how much agro I have had with Tiscali who supposidly create fantastic customer service(well according to the people who work there with no brain cells)

I started with Tiscali back in March and I cancelled within the 14 days of registering due to massive problems in not getting a connection. Tiscali told me I had the wrong type of telephone line????

I cancelled the contract over the phone and in writing. This was around the 20th March. It's now the 2nd August and Tiscali may have cancelled my service but will not remove the LLU marker on my line so I can not get any other broadband provider.

I have sent in two lengthy letters with one reply on an answering machine with false promises (message dated 30th May by a lady from the complaints team who we can not call into). I have made no less that 20 phone calls and requested cancellation 7 times (confirmed by a Tiscali Adviser), been promised more call backs than I care to think about.

I am extremly upset and feel at a wits end. Tiscali would not release a migration number so I could not switch. They charged for 2 weeks connection, which I am still waiting to get back.

I have had nothing but hours of phone calls to rude and arrogant people who really dont care as to what happens. All at my expense.

I have even spoke to Ofcom who are not much help.

The end result is that Tiscali are not responding to any letters or phone calls and I have been told by BT that the only way to remove the marker is to put a new line in at the cost of £120. I fear that I might have to do this soon as I am currently using dial up which costs a bomb. But why should I.

I cant believe in this day and age that between Tiscali, BT and Ofcom that no one can help.

I am glad to know that I am not alone but if anyone can help me please please please do so.

Why can't Ofcom just stop Tiscali from operating as I have heard no good things about them.

If thats what they call "customer service" I dread to think how Tiscali will cope in a year or so....
 
phone account

I had the same problem with tiscali and i solved my problem by cancelling my bt line and just having an ntl cable line fed straight to my house.

If you have cable in your area you could do it this way??

Try and get through to the English based tiscali they are better at sorting the problems out than the indian based tiscali.

I really know how you feel it was very stressing for me at the time.

Good Look
 
i have the same problem with tiscali

hi donna, you are not alone i have the exact problem , ihave been charged and not dissconnected and they will not give tha mac code i need to go to another provider i am sick to death with their support and service , and hours of phone bills
bye
zahid
 
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You can also submit a complaint to our page:
http://www.ispreview.co.uk/new/complain/complain.shtml

Tiscali recently fixed a problem that was blocking our complaint e-mails from being received at their end, so if you make the e-mail properly and give us permission to forward it then that might help get the problem solved sooner.

Of course if you’ve already done this anytime over the past four weeks then it will have been forwarded already as we cleared the backlog this morning.
 
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