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Help needed for Three/Smarty connection

kanerobins

Member
Hi guys I am looking for some non-technical help (if possible) regarding a Three/Smarty mobile broadband connection. I've seen some other threads on here but they completely went over my head with people talking about "packet loss issues" etc. Sorry but I am not very technical.


I use a Smarty sim card in a Huawei B310s router and it is rarely working perfectly. Sometimes I might get a good hour or so where everything is loading nicely, no problems...but more often than not it gets extremely slow and inconsistent even doing the most basic online browsing.

In theory I should get good Three/Smarty signal as I checked my coverage but it just doesn't happen. The router is absolutely fine as a VOXI sim works amazingly in it. I've also tried tethering the Smarty sim from a mobile device and the same connection issues persist. Here are some of the things I've tried so far...

* Use a VPN (noticed very minimal difference)
* Changed APN settings (nothing)
* Changed DNS server (nothing)

It's extremely frustrating and when I brought this up with Smarty's customer service their advice was to look for a different provider if I'm not happy with the service. I know VOXI do unlimited data for £35 per month but I would really like to try and make Smarty work as it's such excellent value (on paper at least) for £20 per month

Any suggestions would be massively welcome
 

daleski

Pro Member
As @TTJJ stated the problem can be fixed by changing networks, there are lots of posts here of people getting the exact same problem.

There is something fundamentally wrong with Three's network and they simply ignore that it even exists.
 
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