Hi everyone, I can see that I am not the only person who is very confused about this...
To summarise my situation, we are with NowTV who do not offer fiberoptic broadband contracts (I know, WHY did we join them?), but we have internet drop outs all the time. We have had about 7 openreach technicians out who have dug up the line at various points and checked poles and all sorts, to no luck. The line is probably just old an occasionally drops out. But it is super fast, 100mb/second when it's not dropping out! They wondered if that was the problem actually. We are not in a complaint battle with NowTV as they are evidently unable to solve our issue despite numerous attempts.
Anyway, we live out in the sticks, and the last technician who came round said that we have fibre to the cabinet waiting to go. He even took a photo (of what I think might actually be "the cabinet" although, I am not sure, and I have a reference number for it.) This technician said that we could potentially have fibre to the property if our service provider could request it.
The main issue is, our service provider doesn't sell fibre broadband, and so they will not request it. But when I called BT just then they said they are also not in a position to request it? SO I have been told to fill in the open reach 'fibre readiness form', which I have done. Do I just need to leave now TV and join BT for this to happen? The man from BT suggested no, but I can't see how this will move forward if my internet provider can't provide me with the service I am after...
Any help would be greatly appreciated. This has been going on for about a year! And we are both teachers trying to teach from home with internet that keeps dropping out...