NeedHelp
Regular Member
Wonder if anyone can help me with an order that has been messed around by Openreach for pretty much whole of August and if they can give me any pointers
10th August
- Original activation date which was missed due to no engineer available.
17th August
- Openreach claimed AM that fault between exchange and cabinet prevented work and engineer was not trained to resolve them.
18th August
- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug.
20th August
- Sky inform me that Openreach have ran into a delay and it won't be done until 24th August
24th August
- Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed.
26th August - Fourth Activation Date Missed./
- Engineer calls to say he's switched me over to FTTC and if it doesn't work now to call my ISP
- I wasn't disconnected and am still on ADSL2+ and not FTTC and still on G992 modulation.
- Sky confirm that Openreach haven't done the work but they don't know why as no update is issued and wonder if he has done the work to the right line.
At this stage that's three activation dates that Openreach have missed and a lot of time on the phone discussing this matter. I do not know if the engineer was dishonest earlier or just plain incompetent, but it looks pretty certain that he didn't switch the line or at least the correct one.
Sky have a strong belief that they may have lost track which cabinet the line is on and activated a card that doesn't point to the line, or even have even activated the wrong line, because all of this is very odd.
This [censored] has been going on the whole month now, and is starting to get rather tiresome.
10th August
- Original activation date which was missed due to no engineer available.
17th August
- Openreach claimed AM that fault between exchange and cabinet prevented work and engineer was not trained to resolve them.
18th August
- Openreach state issue between exchange and cabinet or cabinet and property, some confusion over which one this was, appears to be between cabinet and property, underground cabling fault which should be fixed by 20th Aug.
20th August
- Sky inform me that Openreach have ran into a delay and it won't be done until 24th August
24th August
- Sky confirm that Openreach have given a go-live date of 26th August which they assure will not be missed.
26th August - Fourth Activation Date Missed./
- Engineer calls to say he's switched me over to FTTC and if it doesn't work now to call my ISP
- I wasn't disconnected and am still on ADSL2+ and not FTTC and still on G992 modulation.
- Sky confirm that Openreach haven't done the work but they don't know why as no update is issued and wonder if he has done the work to the right line.
At this stage that's three activation dates that Openreach have missed and a lot of time on the phone discussing this matter. I do not know if the engineer was dishonest earlier or just plain incompetent, but it looks pretty certain that he didn't switch the line or at least the correct one.
Sky have a strong belief that they may have lost track which cabinet the line is on and activated a card that doesn't point to the line, or even have even activated the wrong line, because all of this is very odd.
This [censored] has been going on the whole month now, and is starting to get rather tiresome.
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