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Help - Origin Broadband / Openreach (3 months and waiting)

Hi wondering if anyone can help with some advice..

I have moved from Virgin cable to Origin Broadband, needing a new duct to the house and wiring in to a new master socket (so there was a couple of weeks delay)

From a combination of issues, like openreach not turning up for the 3rd appointment now and Origin not keeping me up dated and being very slow on following up updates from openreach, it's now taken 3 months from the date of my order and I am still waiting, I now have a working phone line as of last week, but just had the 3rd failed appointment to install the modem with openreach, where I waited in all day and no one turns up.

I have no idea how to get this solved, everything I have tried hasn't worked and it seems like I'm in the hands of the gods now.

I really wish I hadn't moved from Virgin and have thought about going back to them, as I cancelled our internet at the end of September, we have been without a real connection for 2 months.

Any ideas what I can do now?
 
Sadly it's not uncommon for there to be extensive delays when new duct needs to be installed to connect a home.

However if you have had a new master socket installed by Openreach then I would assume they gave you a Mk2 or MK3, which has two ports on the front (one at the top and one at the bottom)? If so then strictly speaking you don't need to have an engineer installation.

Instead you could exit your contract with Origin on the grounds that they have repeatedly failed to deliver your service (yes it may be largely Openreach's fault, but your contract is with the ISP). If they moan and try to charge you for giving 3 months of hell then you can proceed to request a Deadlock Letter as part of a complaint and then take the issue through the Ofcom' approved complaints handler (Ombudsman Service: Communications) who will likely rule in your favour and return a refund.

https://www.originbroadband.com/template/complaints.html

http://www.ispreview.co.uk/new/complain/official_isp_complaints_handlers.php#3

Meanwhile once you've cancelled you could sign-up to another ISP that supports the self-installation FTTC service, such as Sky Broadband (most of the big boys offer this now), and all they need to do is send you the router and then you just plug that in to the top Master Socket port. But remember that we're getting close to Christmas now, so postage and other staffing related delays may become a problem.
 
Mark,

Thanks for the info, I do have a MK3 installed now.. but was told they may need to do further work at the exchange by the engineer (they would find out, but have not come back to me again)

For info the duct work and outside box fitting was carried out within a few weeks of the first appointment, getting the line in took 2 tries and getting someone to plug a cable in is the big problem.

The OB complaints form looks interesting, so might give that process a go first.
 
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If work still needs to be done then you might be best off sticking it out since any other ISP would run into the same problems. Mind you it certainly doesn't hurt to get the complaints process rolling as that gives more power to your position.
 
Mark,

Thanks for the info, I do have a MK3 installed now.. but was told they may need to do further work at the exchange by the engineer (they would find out, but have not come back to me again)

For info the duct work and outside box fitting was carried out within a few weeks of the first appointment, getting the line in took 2 tries and getting someone to plug a cable in is the big problem.

The OB complaints form looks interesting, so might give that process a go first.

Given their recent Ddos attack and failure to capture account payments, I'd avoid them like the plague.
 
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