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Help picking a CityFibre ISP

Thanks for this perspective. It seems both Vodafone and TalkTalk aren't very well regarded for their customer service, but it does seem like TalkTalk's product is better, so I think I will go with them. I just hope the one Eero 6 Pro is enough to get through my thick internal walls!
Maybe talktalk business? I think they have good cs
 
yea thats seems stupid as CF doesnt give TT the routers, TT buys from amazon lol
Spoke to another agent today because I didn't get any confirmation email after I ordered Full Fibre 900, They confirmed it's gone through, then I asked about the router situation and they said:

I am sorry about the confusion. But rest assured that if you subscribe to our Fibre 900, you will get 2 Eero 6 Pro routers instead of one.

I still fully expect to only get 1, but I'll use this chat transcript as an argument for trying to get a second!
 
yea im switching back to TT after trying out BT & Zen. TT had the best ping for me :)
Have you actually moved to TT yet? I ordered on Friday and I’ve had absolutely zero from them - not even a confirmation email. I’d have expected an installation date by now. I fear they when I get it, it’s going to be weeks away.
 
Have you actually moved to TT yet? I ordered on Friday and I’ve had absolutely zero from them - not even a confirmation email. I’d have expected an installation date by now. I fear they when I get it, it’s going to be weeks away.
i ordered and i got 2 emails and one text from openreach, you should get a text from Cityfibre to confirm the installation, " i ordered TTB" so its abit differenet.
 
Have you actually moved to TT yet? I ordered on Friday and I’ve had absolutely zero from them - not even a confirmation email. I’d have expected an installation date by now. I fear they when I get it, it’s going to be weeks away.
Hey I just ordered TalkTalk a few days ago, I also didn't receive any emails, but a day after ordering I received a text from CityFibre on behalf of TalkTalk, asking when I want the installation date. So keep an eye there too.

Might be worth calling TalkTalk if you haven't heard anything to confirm it's all gone through, not sure why they don't email on order to confirm it's gone through.

Not sure when the router will be dispatched as I haven't heard anything yet.
 
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Hey I just ordered TalkTalk a few days ago, I also didn't receive any emails, but a day after ordering I received a text from CityFibre on behalf of TalkTalk, asking when I want the installation date. So keep an eye there too.

Might be worth calling TalkTalk if you haven't heard anything to confirm it's all gone through, not sure why they don't email on order to confirm it's gone through.

Not sure when the router will be dispatched as I haven't heard anything yet.
Thanks for this. I ordered Friday so really hoped to hear over the weekend, but then I re-read and it says the installation message will come in 2-3 working days, which is today latest. I’ll give it a few hours then get onto them.

I spoke to them Saturday and they confirmed the order is through.

How far away was the earliest installation date for you?
 
How far away was the earliest installation date for you?
27th October, so in 2 days.
When CityFibre send you a text and you respond CONFIRM or CHANGE, and if you type CHANGE, it gives you a link where you can select from a list of dates.

Do you have any idea about the router, and when they dispatch it, tracking etc?
 
27th October, so in 2 days.
When CityFibre send you a text and you respond CONFIRM or CHANGE, and if you type CHANGE, it gives you a link where you can select from a list of dates.

Do you have any idea about the router, and when they dispatch it, tracking etc?
The ISP are responsible for the router, not CityFibre.
 
27th October, so in 2 days.
When CityFibre send you a text and you respond CONFIRM or CHANGE, and if you type CHANGE, it gives you a link where you can select from a list of dates.

Do you have any idea about the router, and when they dispatch it, tracking etc?
The ISP should send you the tracker number, not CF.
 
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27th October, so in 2 days.
When CityFibre send you a text and you respond CONFIRM or CHANGE, and if you type CHANGE, it gives you a link where you can select from a list of dates.

Do you have any idea about the router, and when they dispatch it, tracking etc?
No idea about the router mate, sorry.

All I know is they’re likely going to send me 1 router, despite the fact that if you get 900mb through OpenReach, you get two routers. One chat agent assured me I’d get two though so I’ll argue!
 
27th October, so in 2 days.
When CityFibre send you a text and you respond CONFIRM or CHANGE, and if you type CHANGE, it gives you a link where you can select from a list of dates.

Do you have any idea about the router, and when they dispatch it, tracking etc?
My scheduled install date was the 3rd March and they sent the router out the 1st March with tracking which was cutting it a bit fine given I placed the order on the 11th February.
 
@Johnmcl7 I take it you're still with TalkTalk? Would you be able to provide a ping/traceroute out of curiosity - maybe to 1.1.1.1 or similar, and your Cityfibre location if possible? Would be nice to see as haven't seen too many results on here, thanks.
 
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@Johnmcl7 I take it you're still with TalkTalk? Would you be able to provide a ping/traceroute out of curiosity - maybe to 1.1.1.1 or similar, and your Cityfibre location if possible? Would be nice to see as haven't seen too many results on here, thanks.
Yes I'm still with Talktalk and I'm in Inverness so I think pings/traceroutes are not going to be great compared to bigger cities further south. Here's the details you've requested and let me know if there's anything else you'd like to see:

ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=15ms TTL=58
Reply from 1.1.1.1: bytes=32 time=16ms TTL=58
Reply from 1.1.1.1: bytes=32 time=14ms TTL=58
Reply from 1.1.1.1: bytes=32 time=15ms TTL=58

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 16ms, Average = 15ms

tracert 1.1.1.1

Tracing route to one.one.one.one [1.1.1.1]
over a maximum of 30 hops:

1 3 ms 2 ms 2 ms 192.168.1.1
2 10 ms 9 ms 12 ms host-2-103-224-1.as13285.net [2.103.224.1]
3 25 ms 15 ms 15 ms ae50-ner002.msp.as13285.net [78.144.1.35]
4 15 ms 15 ms 16 ms ae50-scr002-msp.as13285.net [78.144.1.34]
5 16 ms 17 ms 15 ms host-78-144-5-89.as13285.net [78.144.5.89]
6 15 ms 17 ms 15 ms 162.158.32.11
7 15 ms 16 ms 15 ms one.one.one.one [1.1.1.1]

Trace complete.

Apologies, I just re-read your previous post and you already said that.

No problem, I was concerned I'd misread your post and it was something else you were asking for.
 
Yes I'm still with Talktalk and I'm in Inverness so I think pings/traceroutes are not going to be great compared to bigger cities further south. Here's the details you've requested and let me know if there's anything else you'd like to see:

ping 1.1.1.1

Pinging 1.1.1.1 with 32 bytes of data:
Reply from 1.1.1.1: bytes=32 time=15ms TTL=58
Reply from 1.1.1.1: bytes=32 time=16ms TTL=58
Reply from 1.1.1.1: bytes=32 time=14ms TTL=58
Reply from 1.1.1.1: bytes=32 time=15ms TTL=58

Ping statistics for 1.1.1.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 16ms, Average = 15ms
Fairly decent pings for Inverness, these are the types of number I see in the central belt normally.

But pings to a DNS server isn't always the best to check. Personal try find a server that you know is in a fixed location like TBB BQM IP address 80.249.99.164 then ping that.
 
I am losing patience with TalkTalk before my time with them has even began.

Someone on their Twitter help page is telling me my order didn't go through. Online support is telling me it has gone through, it's just "processing".

6 days since I ordered and still nothing.
 
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