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Help picking a CityFibre ISP

Well just spoke to TalkTalk and they're saying the one router that has been sent to me IS the second router, and that the engineer will bring one to install. Can anyone that's got TalkTalk through CF confirm the engineer does bring one, and that usually, you wouldn't get one delivered before go-live date? I had heard this before to be fair.
It was Kellys who installed my connection and they didn't take a router, it was sent out by Talktalk. I wouldn't expect Kellys to have routers as they're installing Cityfibre for a range of different ISPs.
 
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Well just spoke to TalkTalk and they're saying the one router that has been sent to me IS the second router, and that the engineer will bring one to install.
They must be confused with the ONT, that's the only explanation?
It was Kellys who installed my connection and they didn't take a router, it was sent out by Talktalk. I wouldn't expect Kellys to have routers as they're installing Cityfibre for a range of different ISPs.
Same & yep they only come with the ONT.

Mine just got delivered today by Yodel, and my install is early next week, didn't get any prior notification, just that it's out for delivery email in the morning, and a few hrs later it was delivered.
 
They must be confused with the ONT, that's the only explanation?

Same & yep they only come with the ONT.

Mine just got delivered today by Yodel, and my install is early next week, didn't get any prior notification, just that it's out for delivery email in the morning, and a few hrs later it was delivered.
I did ask them to clarify and they were saying router. It just feels like they'll say what you want to hear though.

I have read someone on Reddit saying that all the CF engineers they've spoken to have Eeros in their van. Who knows. Tomorrow will reveal all.

Excited to get connected now!
 
I did ask them to clarify and they were saying router. It just feels like they'll say what you want to hear though.

I have read someone on Reddit saying that all the CF engineers they've spoken to have Eeros in their van. Who knows. Tomorrow will reveal all.

Excited to get connected now!
Worst case if you don't receive a router right away you can use your own router if you have one spare as it's just DHCP, that's what I was thinking to do if TT didn't deliver on time. Then I could chase them up about the Eero(s) after.
 
Worst case if you don't receive a router right away you can use your own router if you have one spare as it's just DHCP, that's what I was thinking to do if TT didn't deliver on time. Then I could chase them up about the Eero(s) after.
Well so I have the one Eero 6 Pro from them, but they promised two. So at least I will get connected.

To be honest, I live in a flat (albeit a fairly big one with old, thick walls) so one might be enough. But when 3 agents have told me I'll get 2, I will make sure I get 2.
 
Well so I have the one Eero 6 Pro from them, but they promised two. So at least I will get connected.
Sounds like CityFibre provide one if the ISP hasn't provided one in time so the customer isn't without service. Just spoke to someone now from CF who made that clear, so seems like the guy on Reddit was right.

They also said I should recieve the 2.5G ONT, so can assume the old Calix 801Gv2 is legacy now.
 
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I am officially connected! Speeds are fantastic and the engineers were in and out in just over an hour - they waited to make sure the connection got provisioned. As expected though, the wifi signal drops pretty badly when I move to some rooms of this old flat.

...and I still haven't heard a single thing from TalkTalk since I ordered 😂

Sounds like CityFibre provide one if the ISP hasn't provided one in time so the customer isn't without service. Just spoke to someone now from CF who made that clear, so seems like the guy on Reddit was right.

They also said I should recieve the 2.5G ONT, so can assume the old Calix 801Gv2 is legacy now.

Yeah the engineer said they don't carry Eero routers. Someone from TalkTalk tried to tell me yesterday that CityFibre is incompatible with more than one Eero. The engineer confirmed that is a load of nonsense. I'm going to push TalkTalk for another router given the barefaced lies some of the agents gave me, but I don't expect to get far. Worst case, I'll buy another Eero around Black Friday.
 
I am officially connected! Speeds are fantastic and the engineers were in and out in just over an hour - they waited to make sure the connection got provisioned. As expected though, the wifi signal drops pretty badly when I move to some rooms of this old flat.

...and I still haven't heard a single thing from TalkTalk since I ordered 😂



Yeah the engineer said they don't carry Eero routers. Someone from TalkTalk tried to tell me yesterday that CityFibre is incompatible with more than one Eero. The engineer confirmed that is a load of nonsense. I'm going to push TalkTalk for another router given the barefaced lies some of the agents gave me, but I don't expect to get far. Worst case, I'll buy another Eero around Black Friday.
whats our ping to 1111 or 8888? traceroutes to maybe :)
 
whats our ping to 1111 or 8888? traceroutes to maybe :)
You'll need to help me decipher these... the ping times don't seem great? I'm in Glasgow though, so maybe it's because I'm not in London (and therefore am worthless 🥲)

PING 1.1.1.1 (1.1.1.1): 56 data bytes 64 bytes from 1.1.1.1: icmp_seq=0 ttl=58 time=12.899 ms 64 bytes from 1.1.1.1: icmp_seq=1 ttl=58 time=15.674 ms 64 bytes from 1.1.1.1: icmp_seq=2 ttl=58 time=14.129 ms 64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=17.338 ms 64 bytes from 1.1.1.1: icmp_seq=4 ttl=58 time=14.081 ms 64 bytes from 1.1.1.1: icmp_seq=5 ttl=58 time=14.534 ms 64 bytes from 1.1.1.1: icmp_seq=6 ttl=58 time=15.693 ms 64 bytes from 1.1.1.1: icmp_seq=7 ttl=58 time=16.897 ms 64 bytes from 1.1.1.1: icmp_seq=8 ttl=58 time=15.986 ms 64 bytes from 1.1.1.1: icmp_seq=9 ttl=58 time=16.771 ms --- 1.1.1.1 ping statistics --- 10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 12.899/15.400/17.338/1.369 ms


PING 8.8.8.8 (8.8.8.8): 56 data bytes 64 bytes from 8.8.8.8: icmp_seq=0 ttl=117 time=20.497 ms 64 bytes from 8.8.8.8: icmp_seq=1 ttl=117 time=20.305 ms 64 bytes from 8.8.8.8: icmp_seq=2 ttl=117 time=22.098 ms 64 bytes from 8.8.8.8: icmp_seq=3 ttl=117 time=20.869 ms 64 bytes from 8.8.8.8: icmp_seq=4 ttl=117 time=20.400 ms 64 bytes from 8.8.8.8: icmp_seq=5 ttl=117 time=22.374 ms 64 bytes from 8.8.8.8: icmp_seq=6 ttl=117 time=20.738 ms 64 bytes from 8.8.8.8: icmp_seq=7 ttl=117 time=21.775 ms 64 bytes from 8.8.8.8: icmp_seq=8 ttl=117 time=21.825 ms 64 bytes from 8.8.8.8: icmp_seq=9 ttl=117 time=18.847 ms --- 8.8.8.8 ping statistics --- 10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 18.847/20.973/22.374/1.009 ms



traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 52 byte packets 1 192.168.4.1 (192.168.4.1) 5.588 ms 4.609 ms 4.516 ms 2 host-2-99-64-1.as13285.net (2.99.64.1) 6.049 ms 10.862 ms 11.132 ms 3 ae49-ner002.irl.as13285.net (78.144.1.39) 11.268 ms 11.368 ms 11.204 ms 4 ae48-scr002.msp.as13285.net (78.144.1.42) 11.674 ms 11.462 ms ae49-scr001.msp.as13285.net (78.144.1.38) 13.197 ms 5 host-78-144-5-89.as13285.net (78.144.5.89) 20.849 ms ae60-scr002.msp.as13285.net (78.144.1.131) 14.040 ms host-78-144-5-89.as13285.net (78.144.5.89) 14.742 ms 6 162.158.32.11 (162.158.32.11) 11.938 ms 162.158.32.9 (162.158.32.9) 11.725 ms host-78-144-5-89.as13285.net (78.144.5.89) 12.719 ms 7 one.one.one.one (1.1.1.1) 11.691 ms 162.158.72.3 (162.158.72.3) 23.756 ms one.one.one.one (1.1.1.1) 11.719 ms


traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets 1 192.168.4.1 (192.168.4.1) 7.093 ms 2.815 ms 2.745 ms 2 host-2-99-64-1.as13285.net (2.99.64.1) 7.987 ms 19.662 ms 14.332 ms 3 ae51-ner002.irl.as13285.net (78.144.1.7) 11.385 ms 12.496 ms 10.893 ms 4 ae51-scr101.loh.as13285.net (78.144.1.6) 16.969 ms 17.139 ms 17.267 ms 5 host-78-144-4-33.as13285.net (78.144.4.33) 19.766 ms 209.85.175.102 (209.85.175.102) 17.333 ms host-78-144-4-33.as13285.net (78.144.4.33) 19.738 ms 6 74.125.242.65 (74.125.242.65) 17.950 ms 74.125.242.97 (74.125.242.97) 20.941 ms 108.170.246.161 (108.170.246.161) 19.338 ms 7 172.253.66.101 (172.253.66.101) 18.774 ms dns.google (8.8.8.8) 18.690 ms 18.196 ms
 
whats our ping to 1111 or 8888? traceroutes to maybe :)
I have just spoken to them about my wifi woes - and basically got told to reset the router and wait while they do optimisation over the next hours and days - never sure if anything actually happens, but we'll see.
 
You'll need to help me decipher these... the ping times don't seem great? I'm in Glasgow though, so maybe it's because I'm not in London (and therefore am worthless 🥲)

PING 1.1.1.1 (1.1.1.1): 56 data bytes 64 bytes from 1.1.1.1: icmp_seq=0 ttl=58 time=12.899 ms 64 bytes from 1.1.1.1: icmp_seq=1 ttl=58 time=15.674 ms 64 bytes from 1.1.1.1: icmp_seq=2 ttl=58 time=14.129 ms 64 bytes from 1.1.1.1: icmp_seq=3 ttl=58 time=17.338 ms 64 bytes from 1.1.1.1: icmp_seq=4 ttl=58 time=14.081 ms 64 bytes from 1.1.1.1: icmp_seq=5 ttl=58 time=14.534 ms 64 bytes from 1.1.1.1: icmp_seq=6 ttl=58 time=15.693 ms 64 bytes from 1.1.1.1: icmp_seq=7 ttl=58 time=16.897 ms 64 bytes from 1.1.1.1: icmp_seq=8 ttl=58 time=15.986 ms 64 bytes from 1.1.1.1: icmp_seq=9 ttl=58 time=16.771 ms --- 1.1.1.1 ping statistics --- 10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 12.899/15.400/17.338/1.369 ms


PING 8.8.8.8 (8.8.8.8): 56 data bytes 64 bytes from 8.8.8.8: icmp_seq=0 ttl=117 time=20.497 ms 64 bytes from 8.8.8.8: icmp_seq=1 ttl=117 time=20.305 ms 64 bytes from 8.8.8.8: icmp_seq=2 ttl=117 time=22.098 ms 64 bytes from 8.8.8.8: icmp_seq=3 ttl=117 time=20.869 ms 64 bytes from 8.8.8.8: icmp_seq=4 ttl=117 time=20.400 ms 64 bytes from 8.8.8.8: icmp_seq=5 ttl=117 time=22.374 ms 64 bytes from 8.8.8.8: icmp_seq=6 ttl=117 time=20.738 ms 64 bytes from 8.8.8.8: icmp_seq=7 ttl=117 time=21.775 ms 64 bytes from 8.8.8.8: icmp_seq=8 ttl=117 time=21.825 ms 64 bytes from 8.8.8.8: icmp_seq=9 ttl=117 time=18.847 ms --- 8.8.8.8 ping statistics --- 10 packets transmitted, 10 packets received, 0.0% packet loss round-trip min/avg/max/stddev = 18.847/20.973/22.374/1.009 ms



traceroute to 1.1.1.1 (1.1.1.1), 64 hops max, 52 byte packets 1 192.168.4.1 (192.168.4.1) 5.588 ms 4.609 ms 4.516 ms 2 host-2-99-64-1.as13285.net (2.99.64.1) 6.049 ms 10.862 ms 11.132 ms 3 ae49-ner002.irl.as13285.net (78.144.1.39) 11.268 ms 11.368 ms 11.204 ms 4 ae48-scr002.msp.as13285.net (78.144.1.42) 11.674 ms 11.462 ms ae49-scr001.msp.as13285.net (78.144.1.38) 13.197 ms 5 host-78-144-5-89.as13285.net (78.144.5.89) 20.849 ms ae60-scr002.msp.as13285.net (78.144.1.131) 14.040 ms host-78-144-5-89.as13285.net (78.144.5.89) 14.742 ms 6 162.158.32.11 (162.158.32.11) 11.938 ms 162.158.32.9 (162.158.32.9) 11.725 ms host-78-144-5-89.as13285.net (78.144.5.89) 12.719 ms 7 one.one.one.one (1.1.1.1) 11.691 ms 162.158.72.3 (162.158.72.3) 23.756 ms one.one.one.one (1.1.1.1) 11.719 ms


traceroute to 8.8.8.8 (8.8.8.8), 64 hops max, 52 byte packets 1 192.168.4.1 (192.168.4.1) 7.093 ms 2.815 ms 2.745 ms 2 host-2-99-64-1.as13285.net (2.99.64.1) 7.987 ms 19.662 ms 14.332 ms 3 ae51-ner002.irl.as13285.net (78.144.1.7) 11.385 ms 12.496 ms 10.893 ms 4 ae51-scr101.loh.as13285.net (78.144.1.6) 16.969 ms 17.139 ms 17.267 ms 5 host-78-144-4-33.as13285.net (78.144.4.33) 19.766 ms 209.85.175.102 (209.85.175.102) 17.333 ms host-78-144-4-33.as13285.net (78.144.4.33) 19.738 ms 6 74.125.242.65 (74.125.242.65) 17.950 ms 74.125.242.97 (74.125.242.97) 20.941 ms 108.170.246.161 (108.170.246.161) 19.338 ms 7 172.253.66.101 (172.253.66.101) 18.774 ms dns.google (8.8.8.8) 18.690 ms 18.196 ms
i will compare this with my TT connection that goes live on the 9th :)
 
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i will compare this with my TT connection that goes live on the 9th :)
Hope it goes well! We just moved here, so don't have a previous connection to compare to. But our last place was 50mb Openreach, so I suspect it's better than that!

I have STILL not actually had a single piece of correspondence from TalkTalk, yet I am connected.
 
It's the Eero Pro 6's I have and I don't find the range is great on them although I have them in a wireless mesh without a wired connection and found they work reliably.
 
It's the Eero Pro 6's I have and I don't find the range is great on them although I have them in a wireless mesh without a wired connection and found they work reliably.
That's good to know. TalkTalk told me "CityFibre" doesn't allow more than 1 Eero - so clearly nonsense.

I should have maybe thought about the placement of the fibre into the house - I suppose it couldn't really have gone more centrally (assuming the CityFibre engineers weren't going to rip up floorboards!). I think I will try to get another Eero 6 Pro out of TalkTalk, otherwise buy one around Black Friday and try to get rid of the signal blackspots.
 
I should mention, that was over WiFi maybe 3 meters away. Just tried wired and the ping times are 4-5ms quicker,
thats better
 
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That's good to know. TalkTalk told me "CityFibre" doesn't allow more than 1 Eero - so clearly nonsense.

I should have maybe thought about the placement of the fibre into the house - I suppose it couldn't really have gone more centrally (assuming the CityFibre engineers weren't going to rip up floorboards!). I think I will try to get another Eero 6 Pro out of TalkTalk, otherwise buy one around Black Friday and try to get rid of the signal blackspots.
The Eero pro 6 router they supply has some Talktalk branding on it so I did ask if there's any issues adding standard Eero's to the network but they said there weren't and I've had no issues adding one bought from Amazon. I wouldn't have put it past Talktalk to force you into buying Eeros from them at an inflated price.

At least they seem a much better price these days with the 6E version out, the 6 Pro version had an RRP of £330 when I bought mine.
 
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1 Week more of this, till TalkTalk for me.
Same issue I met last year when I chose Vodafone 900 via Cityfibre. Speed in daytime was good (900 Down/900 Up), but significantly dropped at night (typically 6pm-11pm). Download speed dropped to 10-30Mbps with significantly package loss (approx. 30%) and high ping (100 - 120ms), while the upload speed was normal (900Mbps). I believe it was due to the cogestion at Vodafone's core network.
 
Same issue I met last year when I chose Vodafone 900 via Cityfibre. Speed in daytime was good (900 Down/900 Up), but significantly dropped at night (typically 6pm-11pm). Download speed dropped to 10-30Mbps with significantly package loss (approx. 30%) and high ping (100 - 120ms), while the upload speed was normal (900Mbps). I believe it was due to the cogestion at Vodafone's core network.
Sounds about right for Voda... :)
 
Spoke to TalkTalk again today about my poor Wi-Fi in different rooms from the gateway Eero. They concluded I should get an extra eero 6 Pro... if I paid £129.

I argued that CityFibre customers not getting a second free when OpenReach customers do is unfair, but they weren't going to budge. I asked them to explain why CF customers don't get it, and they just couldn't.

In fairness, £129 is a good bit cheaper than the £189 that Amazon sells them for - however, they're almost certainly locked to TalkTalk if I decide to go elsewhere after the contract is over. I think I'll try to raise more of a fuss, but I suspect they just don't care. Also, Black Friday is soon so I'm expecting Amazon to sell them for that or less in a week or 2.
 
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