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Help recovering incorrectly ported number

akemp5

Member
I work for a company who have recently made changes to our ISP's (we have two, one main and one backup). One of the packages we signed up for was with Vodafone and due to an error on their part, they have incorrectly ported out our main office telephone number. As a result we are now left with our main telephone number appearing to be inactive, and this has been the situation for the past two weeks.

Vodafone have washed their hands of the situation as they cancelled the order after they incorrectly ported the number, which has released the number back in to the Openreach number pool.

Our telephone system provider, Ring Central, are making attempts to get the number reallocated to us from Openreach however, it is taking a long time to do and Ring Central don't appear to be the most proactive of companies. The whole situation is extremely damaging for us as a small business as we only advertise the one telephone number and new clients cannot get through. Does anyone have any advice on how to speed up the process of getting the number back or any contacts within Openreach where we could raise the issue?
 

Mark.J

Administrator
Staff member
ISPreview Team
To be fair, Ring Central probably have their hands tied by the currently slow and very manual process that exists when trying to get the number moved to VoIP. Sadly, number porting is still a far from perfect process and all sorts of problems like this continue to happen, although Ofcom are currently developing a new process.
 

Ell-RSR_Communications

RSR Comms ISP Rep
I work for a company who have recently made changes to our ISP's (we have two, one main and one backup). One of the packages we signed up for was with Vodafone and due to an error on their part, they have incorrectly ported out our main office telephone number. As a result we are now left with our main telephone number appearing to be inactive, and this has been the situation for the past two weeks.

Vodafone have washed their hands of the situation as they cancelled the order after they incorrectly ported the number, which has released the number back in to the Openreach number pool.

Our telephone system provider, Ring Central, are making attempts to get the number reallocated to us from Openreach however, it is taking a long time to do and Ring Central don't appear to be the most proactive of companies. The whole situation is extremely damaging for us as a small business as we only advertise the one telephone number and new clients cannot get through. Does anyone have any advice on how to speed up the process of getting the number back or any contacts within Openreach where we could raise the issue?
Hi, lol I agree with Mark.J "porting is still a far from perfect process" we had a customer who moved to us and had a very similar issue, it might be worth trying to take the number to the PSTN and order a single line and then export it out again to VoIP but that can have its own issues and more costly. Hope this helps.
 

vcommsmind

Pro Member
I work for a company who have recently made changes to our ISP's (we have two, one main and one backup). One of the packages we signed up for was with Vodafone and due to an error on their part, they have incorrectly ported out our main office telephone number. As a result we are now left with our main telephone number appearing to be inactive, and this has been the situation for the past two weeks.

Vodafone have washed their hands of the situation as they cancelled the order after they incorrectly ported the number, which has released the number back in to the Openreach number pool.

Our telephone system provider, Ring Central, are making attempts to get the number reallocated to us from Openreach however, it is taking a long time to do and Ring Central don't appear to be the most proactive of companies. The whole situation is extremely damaging for us as a small business as we only advertise the one telephone number and new clients cannot get through. Does anyone have any advice on how to speed up the process of getting the number back or any contacts within Openreach where we could raise the issue?
That is one of the worst case scenarios I'm afraid. It won't have gone to the "Openreach" number pool. It will return to the range holder, so if it was originally a BT number, BT. However whilst in theory it is obviously possible to get the number back, it is very difficult in practice and I know of people who have had 2 years or more of hell getting it sorted.

Ring Central didn't port the number out (but they should have let you know someone asked to), but they're very limited in what they can do. Responsibility is ultimately muddy, but if Vodafone ported it out incorrectly, they should be the ones asking the original range holder to help them out and report it back.
 
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