akemp5
Member
I work for a company who have recently made changes to our ISP's (we have two, one main and one backup). One of the packages we signed up for was with Vodafone and due to an error on their part, they have incorrectly ported out our main office telephone number. As a result we are now left with our main telephone number appearing to be inactive, and this has been the situation for the past two weeks.
Vodafone have washed their hands of the situation as they cancelled the order after they incorrectly ported the number, which has released the number back in to the Openreach number pool.
Our telephone system provider, Ring Central, are making attempts to get the number reallocated to us from Openreach however, it is taking a long time to do and Ring Central don't appear to be the most proactive of companies. The whole situation is extremely damaging for us as a small business as we only advertise the one telephone number and new clients cannot get through. Does anyone have any advice on how to speed up the process of getting the number back or any contacts within Openreach where we could raise the issue?
Vodafone have washed their hands of the situation as they cancelled the order after they incorrectly ported the number, which has released the number back in to the Openreach number pool.
Our telephone system provider, Ring Central, are making attempts to get the number reallocated to us from Openreach however, it is taking a long time to do and Ring Central don't appear to be the most proactive of companies. The whole situation is extremely damaging for us as a small business as we only advertise the one telephone number and new clients cannot get through. Does anyone have any advice on how to speed up the process of getting the number back or any contacts within Openreach where we could raise the issue?