isis
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I'm in shock and not sure where to go for help - I switched to Tiscali in on 8/12 for my ISP and phone line. I've now had my service suspended as my son has been calling a mobile number a lot - problem is the mobile is in Southern Ireland and is classed as an international call!
We seem to have incurred a bill of over £700 in less than 6 weeks and I am desperate. When I checked the rates the international rate was from 5.6 per min and the mobile from 3.4 per min - even combined these are double the charges I have seen on the Tiscali site.
Can anyone tell me:
a) is it worth challenging
b) can I anticipate any sympathy or support in settling the account
c)should I bail from Tiscali at the earliest opportunity - we were previously with AOL/BT for line rental and have never had anything like this sort of bill before.
Any advice most welcome - we still have internet access as you can see but outgoing calls are barred - I'm inclined to leave it that way!
Help!
We seem to have incurred a bill of over £700 in less than 6 weeks and I am desperate. When I checked the rates the international rate was from 5.6 per min and the mobile from 3.4 per min - even combined these are double the charges I have seen on the Tiscali site.
Can anyone tell me:
a) is it worth challenging
b) can I anticipate any sympathy or support in settling the account
c)should I bail from Tiscali at the earliest opportunity - we were previously with AOL/BT for line rental and have never had anything like this sort of bill before.
Any advice most welcome - we still have internet access as you can see but outgoing calls are barred - I'm inclined to leave it that way!
Help!























