garetc
ULTIMATE Member
This was posted on the Crowd Funding Platform today:
Earlier this year, Three started charging us for EU roaming. Since then, Honest has shouldered the cost each time a customer uses their phone in the EU.
We’ve been crunching the numbers and, as a small network, we can’t afford to keep doing this. For now at least, we need to change our free EU roaming policy.
I know this is disappointing, and it’s something we were hoping to avoid.
To soften this blow, we’ve been thinking about how we can keep some of the benefits of EU roaming while still being commercially sustainable. I’d really appreciate your help with this.
Other than charging for EU roaming, how else can we make this change? If we do introduce a daily charge, how much should it be to keep things affordable for both Honest and our customers?
All suggestions welcome – please share yours in this forum.
It’s also worth noting that Smart SIM will help to overcome this change, providing customers with unlimited essential apps, both in the EU and further afield.
We’re sharing this news with you – our investors – first, so I’d appreciate you keeping this between us for now.
Thank you in advance for your suggestions. Your support means a lot.
Earlier this year, Three started charging us for EU roaming. Since then, Honest has shouldered the cost each time a customer uses their phone in the EU.
We’ve been crunching the numbers and, as a small network, we can’t afford to keep doing this. For now at least, we need to change our free EU roaming policy.
I know this is disappointing, and it’s something we were hoping to avoid.
To soften this blow, we’ve been thinking about how we can keep some of the benefits of EU roaming while still being commercially sustainable. I’d really appreciate your help with this.
Other than charging for EU roaming, how else can we make this change? If we do introduce a daily charge, how much should it be to keep things affordable for both Honest and our customers?
All suggestions welcome – please share yours in this forum.
It’s also worth noting that Smart SIM will help to overcome this change, providing customers with unlimited essential apps, both in the EU and further afield.
We’re sharing this news with you – our investors – first, so I’d appreciate you keeping this between us for now.
Thank you in advance for your suggestions. Your support means a lot.























