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Honest - SMART eSIM is here!

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They're now offering it as yearly? That seems pretty good but RWG is a bit sketchy too, I would personally recommend that if customer service actually was good.
I wouldn’t necessarily say RWG is sketchy, I’ve used them before for testing and the delivered what they promised and their customer service was good, even replying outside of ‘normal’ working hours.
 
I’ve cancelled my Smart SIM.

In theory it’s great, especially if you travel a lot but there’s few apps at the moment and It’s never going to be a full mobile experience. I know that’s why it’s only £5 and in beta but I’d rather pay more later and have a full range of apps.

If I’m in an other country which isn’t cover by my main plan I’m going to pick up a local SIM for the duration of my stay.

I prefer the old version of Honest’s Smart Signal where you could roam across all 4 networks and use your the data from your main wireless subscription.
 
I wouldn’t necessarily say RWG is sketchy, I’ve used them before for testing and the delivered what they promised and their customer service was good, even replying outside of ‘normal’ working hours.

They’re terrible for customer services.

I cancelled a line with them which didn’t cancel off even though my account had been deleted and it took weeks and weeks for them to get back to me.

When you call their telephone number it rings and rings until you get a recorded message saying they’re unavailable. They don’t respond to web forms or emails.

My experience isn’t unique, trust pilot is littered with the same feedback.
 
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They’re terrible for customer services.

I cancelled a line with them which didn’t cancel off even though my account had been deleted and it took weeks and weeks for them to get back to me.

When you call their telephone number it rings and rings until you get a recorded message saying they’re unavailable. They don’t respond to web forms or emails.

My experience isn’t unique, trust pilot is littered with the same feedback.
Like OMC said… How Bizarre.

I’ll count myself lucky then 🤣
 
I have a problem where google maps doesn't work, after speaking with Tech support they say i should use google maps logged out... that's not good at all!

Plus i seem to be only able to use 3UK for data, I think the idea is good, but the execution is poor.

I'm off to thailand next month, so I'll try it then, but right now... I think it needs more work.

I also think that more than £5 for this SIM would be a killer for me, would make me cancel immediately.
 
I have a problem where google maps doesn't work, after speaking with Tech support they say i should use google maps logged out... that's not good at all!

Plus i seem to be only able to use 3UK for data, I think the idea is good, but the execution is poor.

I'm off to thailand next month, so I'll try it then, but right now... I think it needs more work.

I also think that more than £5 for this SIM would be a killer for me, would make me cancel immediately.
I've managed to get my sim to work on "Sparkle" so i now have roaming to other UK network.

Also I have found Google maps works if you go into "incognito mode" .

So I'll try it in Thailand and around the UK and see how well it works.
 
I've managed to get my sim to work on "Sparkle" so i now have roaming to other UK network.

Also I have found Google maps works if you go into "incognito mode" .

So I'll try it in Thailand and around the UK and see how well it works.

There's a weird thing with Google maps, you have to be logged out of your Google account for it to work on the Smart SIM. Not sure if the URL or IP address changes when you're logged in?

They mentioned it on the investor platform a few days ago when someone was complaining it didn't work.
 
They’re terrible for customer services.

I cancelled a line with them which didn’t cancel off even though my account had been deleted and it took weeks and weeks for them to get back to me.

When you call their telephone number it rings and rings until you get a recorded message saying they’re unavailable. They don’t respond to web forms or emails.

My experience isn’t unique, trust pilot is littered with the same feedback.

I’ve still got one of their free sims (since they launched) and have never had a bad CS interaction with them. I’ve always had same day email replies, even on a Sunday.
 
I’ve still got one of their free sims (since they launched) and have never had a bad CS interaction with them. I’ve always had same day email replies, even on a Sunday.


Their customer service has always been brilliant. Back when they first launched Andy used to man chat himself, I don’t think he got much sleep! Even a few weekends ago I emailed them and he replied a few minutes later.

It’s just a shame they went with Gamma/Three.
 
Hi there,

The wait is almost over: we’ll start rolling out Smart SIM tomorrow.

Yep, you read that right. After *years* in the making, we'll start rolling out Smart SIM to the thousands on our waiting list tomorrow.

Want to be front of the line? We don’t blame you – and you can be. Refer friends to climb the waiting list. The more you refer, the quicker you’ll get your Smart SIM.

Track your spot on the waiting list and share your link with friends here

I was #2289
 
I’ve still got one of their free sims (since they launched) and have never had a bad CS interaction with them. I’ve always had same day email replies, even on a Sunday.
I too still have 2 RWG sims from circa Nov 2021, one was the original free SIM with 50 mins or SMS & 250MB FREE every month & another SIM with similar package that was going for a £5 one-off payment.
And it's been working okay since with the occasional blip due to the usual no chargeable call or data use in 90 days jazz almost all providers have but on contacting them, I will get a response back the same day and even on weekends too saying the SIM was in a restricted state but was immediately re-enabled for me.
 
I have a problem where google maps doesn't work, after speaking with Tech support they say i should use google maps logged out... that's not good at all!

Plus i seem to be only able to use 3UK for data, I think the idea is good, but the execution is poor.

I'm off to thailand next month, so I'll try it then, but right now... I think it needs more work.

I also think that more than £5 for this SIM would be a killer for me, would make me cancel immediately.
Get the Firsty app and eSIM, don't even watch any ads for free data or buy anything. When there is no data time on the account, Google maps works on it at full speed!
 
I too still have 2 RWG sims from circa Nov 2021, one was the original free SIM with 50 mins or SMS & 250MB FREE every month & another SIM with similar package that was going for a £5 one-off payment.
And it's been working okay since with the occasional blip due to the usual no chargeable call or data use in 90 days jazz almost all providers have but on contacting them, I will get a response back the same day and even on weekends too saying the SIM was in a restricted state but was immediately re-enabled for me.

That’s been my primary reason for contacting them as well 😵‍💫
 
Get the Firsty app and eSIM, don't even watch any ads for free data or buy anything. When there is no data time on the account, Google maps works on it at full speed!
Firsty has been good for me. I don't bother with the ads and slow data much but their daily rate for 500MB of data is generaly about £1 and can be bought for as many days as you need in one go. I think thats pretty reasonable for a decent amount of daily data
 
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