I currently have an issue migrating from Vodafone to Brillband (Scotland only) on the Cityfibre network at the moment. The switchover was supposed to happen on Wednesday (2 days ago), but hasn't happened yet. Brillband says:
It looks like there's a technical problem that's stopping them from switching the connection over and they're trying to figure out what it could be. They said it could be the case that Vodafone might have missed a step in the process when cancelling your connection.
CityFibre has forwarded details of this issue to their other internal teams and they'll work to find a solution to this as quickly as possible.
My experience with Vodafone has been a nightmare throughout.
Initially, I was on 80 mbit/s with Vodafone through Cityfibre, which was more of an accident because they initially told me that I couldn't get Cityfibre.
So, I booked the slower line, thinking it would come through Openreach, however it kicked off the Cityfibre installation, which was a mess (Was supposed to be done in January, only went live in April, had 4 missed engineers visits). Horrible customer service, would not recommend Vodafone at all.
This July, I upgraded to Vodafone's Fibre 900 at £36/month. Within the 14 day cancellation period, I noticed that they had reduced the price to £29/month, so I asked if I could benefit from the offer.
I was told I could cancel the current contract and re-book straight away.
The cancellation went through, but the re-booking wasn't possible due to a system error.
Also there was a lot of confusion what would happen to my contract now.
First I was told I'd go back to the older contract, then I was asked to send back my router and finally they confirmed I'd stop being a Vodafone customer, which is now being reflected in my account/billing. However, it seems like they still messed something up that causes the delay in switching over. Typical.
Because of the bad customer support experience I've had with Vodafone, I've taken the opportunity to switch providers. Brillband's customer service is so refreshing compared to Vodafone. I've always been talking to the same person and they seem very helpful (even though it seems like they can't do much either here).
Anyway, hope it'll get sorted soon.