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How long does Ducting Of CBT Take?

How long does Ducting of CBT Usually Take so i order Full fibre 900 from bt Right but its stuck on external and CBT is 1 or 2 max away from me which is in the underground distribution point correct?
 
At a guess, OpenReach are probably waiting for a street works permit from the council, and/or the right resources to be available within their teams to achieve the work required.

Unfortunately these things usually take longer than you expect.
 
At a guess, OpenReach are probably waiting for a street works permit from the council, and/or the right resources to be available within their teams to achieve the work required.

Unfortunately these things usually take longer than you expect.
Whats maximum amount time should i expect worse case scenario?
 
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Whats maximum amount time should i expect worse case scenario?
If there is some intractable nonsense going on it could be weeks or months, there's no maximum because the detail of any civil works to get to any specific property is rarely the same as any other property.

But assuming the ISP you have signed up for is a signatory to the OFCOM compensation scheme this will provide some focus as you will be getting money for every day the connection is late assuming you have a committed date for your order.
 
If there is some intractable nonsense going on it could be weeks or months, there's no maximum because the detail of any civil works to get to any specific property is rarely the same as any other property.

But assuming the ISP you have signed up for is a signatory to the OFCOM compensation scheme this will provide some focus as you will be getting money for every day the connection is late assuming you have a committed date for your order.
Can I potentially pay for another company to do the external work ? Since other than waiting for openreach ?
 
Can I potentially pay for another company to do the external work ? Since other than waiting for openreach ?
Doubtful as you would have to get permission from Openreach to create an opening in their chamber. As an individual you don't have the right to contract directly with OpenReach this idea is already set to fail. The most likely cause of the delay is probably a street works permit so any other contractor is likely to face the same timescales.

I assume from previous details you have shared in other threads this is in a public pavement or highway and you would become liable for your duct unless OpenReach agree to adopt it, probably a minor risk, but as someone who is responsible for several km of ducts in highways in an urban area on behalf of a private enterprise I can assure you the strangest of things can happen. It's very very unusual for private individuals to have ducts in the public highway.
 
The underground ground distribution point is on the pavement its extremely close to like in front of my door it really shouldn't take that long do you need any pictures as reference of my explanation
 
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It takes as long as it takes... be grateful you're not paying £10K as you likely would be for FTTPoD (and you'd still not get it any faster).

The only way to get a progress report is to contact the service provider you placed the order through, who can check with Openreach on the progress of your order. But if I were you, I wouldn't push it too hard; it won't make any difference to the timescales, and there *is* a risk they might look at it again and decide to cancel if it looks like it's costing them too much money.

Generally though, Openreach are pretty good about completing the works even if it involves them bringing in civils contractors.

I had FTTPoD installed some years back, and two of my not-directly-next-door neighbours got marked in the database as being able to use my CBT - probably in error, as they weren't ducted to my footway box. But when they placed orders, rather than correct the database errors, Openreach actually came and dug up the pavement to lay new ducts from their properties. (Database says yes: it must be right!)

It took quite a few months, but the neighbours did eventually get their FTTP.
 
I'll be honest with you mate being autistic I like knowing the the timescale of things even if its vague I don't mind waiting i just like knowing the time even if its 3 to 6 months or a year when I dont know the timescale it I get anxious and search and ask questions until I know or vaguely know what's going on this will be my final text for right now thank you very much I'll wait you've been extremely helpful kind regards have great weekend
 
> I like knowing the the timescale of things

I understand, and there are many good reasons why people in general would like to know (e.g. if they have a contract coming up for renewal).

The reality is, no-one knows - not even the providers themselves. Even if they have plans, they often slip or unexpected problems occur. Openreach used to publish their expected rollout times; they don't any more, because people were getting upset when their dates were not met.

Given that fibre *is* available to order at your property, then I'd say setting yourself an expectation of around 3 months for the civils would be reasonable.

If a street works permit is granted then it may appear on bidb.uk or one.network, and that will give a time window when the work is supposed to happen - but remember that street works can be rescheduled, e.g. if the contractor doesn't have enough personnel available on the permit days.
 
And streetworks permits issued by the highway authority can also be withdrawn after issue for various reasons.

The main thing you need is for an FTTP order to be accepted. If that has happened and you have a commitment date then the relevant processes are going in the right direction. Be prepared for setbacks but on most cases the commitment date is usually achieved.
 
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And streetworks permits issued by the highway authority can also be withdrawn after issue for various reasons.

The main thing you need is for an FTTP order to be accepted. If that has happened and you have a commitment date then the relevant processes are going in the right direction. Be prepared for setbacks but on most cases the commitment date is usually achieved.
Is this normal bt sent their equipment (smart hub 2 )but neither the external or internal work has been done ? is this going on the right direction ?
 
Is this normal bt sent their equipment (smart hub 2 )but neither the external or internal work has been done ? is this going on the right direction ?
Yep it's normal to get router before the cable (external or internal) install happens.

Sounds like it is going in the right direction so stay positive but just have a dose of realism ready incase there is a set back on install day.

Please let the forum know how it goes. You've done well to get this far
 
If you're still in the same place there's no duct to be delivered: the CBT is on an external wall of your building according to the BT Wholesale checker.

Residential overhead feed, external CBT, Complex L2C. CBT on building wall, potentially problematic install, however it's listed as 1 stage so no civils, internal and external work in one visit.

If the CBT isn't on your direct external wall wayleaves may be an issue.

Have you received any timelines from BT?
 
I'll be honest with you mate being autistic I like knowing the the timescale of things even if its vague I don't mind waiting i just like knowing the time even if its 3 to 6 months or a year when I dont know the timescale it I get anxious and search and ask questions until I know or vaguely know what's going on this will be my final text for right now thank you very much I'll wait you've been extremely helpful kind regards have great weekend
I can empathise with this. I've AuDHD. I strongly suggest you try and get some information from BT but if they don't have it they don't have it.

If they aren't helpful, straight away, cancel the order. Place another with one of the smaller ISPs that are well known for good customer service: they will get you the information and ensure you're installed more quickly. To BT you are just customer number whatever, to Aquiss or whomever you actually matter and they will put the work in.

As long as you know it's making progress and you're kept informed you shouldn't be as inclined to fixate. A smaller ISP with better service will be so much better for you anyway if you run into trouble later on.
 
If you're still in the same place there's no duct to be delivered: the CBT is on an external wall of your building according to the BT Wholesale checker.

Residential overhead feed, external CBT, Complex L2C. CBT on building wall, potentially problematic install, however it's listed as 1 stage so no civils, internal and external work in one visit.

If the CBT isn't on your direct external wall wayleaves may be an issue.

Have you received any timelines from BT?
The feed is underground though not overhead
 
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If you're still in the same place there's no duct to be delivered: the CBT is on an external wall of your building according to the BT Wholesale checker.

Residential overhead feed, external CBT, Complex L2C. CBT on building wall, potentially problematic install, however it's listed as 1 stage so no civils, internal and external work in one visit.

If the CBT isn't on your direct external wall wayleaves may be an issue.

Have you received any timelines from BT?
Could you simplify it
 

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Yup, ignore the rest of it. The CBT is going on an outside wall of the building, should be there already, and they think there may be issues with install in terms of potentially wayleaves or other problems but only a single visit will be required to install you, you're showing as a 1-stage install: no additional civils required.

If additional civils work external to the property were required you should be showing on the checker as a 2-stage install, one to do the external work, one to do the internal.

If there's no CBT in place you shouldn't be marked as able to order.
 
That's about as bad as it could get unfortunately. You shouldn't be showing as available to order at all.

They thought from survey they could reach you from a CBT on the other side of the building which they cannot.

According to all this they cannot put a CBT on the outside of the building on your side as there are too many units and will probably have to treat it as an MDU. I'm unclear how many units are on the other side but it seems they were able to use an external CBT to reach those.

There is the possibility they'll be able to treat you in the same way as the other side of the building but they don't seem optimistic.

There is no quick solution here according to those messages. This may take months, longer, or may not happen at all depending on the solution they end up using and if it hits obstacles.
 
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