Sponsored Links

how long does it take for Virgin PIA installs?

Hub5X nice, as soon as word of this spreads, people will start asking for it on VM forums. :)
 
Thank you guys, will look at these, @candlerb @XGS_Is_On do you use any control panel software? unifi? tp link?


my install is on the 28th, will share everything then 11 days :S its going to feel like forever,


Wonder if someone can recommend anything, I have a wall between where the cables are coming down from and into the understairs, there is space for the cables to go through quite easily, but I want to add a bit of protection of some sort, I thought of getting the black plastic tubular stuff?
images

but wondered if there wasn't anything that was a bit better.
View attachment 6073
from above you can kinda see I will bring all the ethernet cables down the otherside of the stairs ( easiest acces since the wall above it is not solid itse lath and plaster (fml right) so I have pulled down 2 cables already, one for the AP one for the gaming room/office which is closest really.

but the bit where it goes over the wall I want some sort of protection or something, like a corner bracket with holes in it like this that I can feed the cables in nicely with a nice radius bend on them
View attachment 6074
If you're looking to protect cables as they go around a corner then maybe try a vertical elbow designed for air ducts - https://www.screwfix.com/p/manrose-rectangular-90-vertical-bend-white-100mm/18905

The other option is the trunking used in air conditioning which would let you put the fitting around the cables rather than having to feed the cables through - https://www.airconspares.com/aircon...ac-60mm-vertical-elbow-nc-60-plastic-trunking

From looking at the Sagem XGS-PON CPEs it's possible that inside that Hub 5X is an SFP - who is going to be the first to open it up and see?
 
do you use any control panel software? unifi? tp link?
I have:
* Mikrotik RB4011 as main router
* Mikrotik hEX PoE as PoE switch (and backup router)
* 2 x Unifi AC Lite as the access points

Management of the APs is via the free Unifi controller software, running in an lxd container on a Linux box (but it's also available for Windows, macOS). You could also look at "cloud key" but it's quite expensive.

I configure the Mikrotiks via SSH and command line, old-school - but there's a web interface and Winbox as other options.
 
If you're looking to protect cables as they go around a corner then maybe try a vertical elbow designed for air ducts - https://www.screwfix.com/p/manrose-rectangular-90-vertical-bend-white-100mm/18905

The other option is the trunking used in air conditioning which would let you put the fitting around the cables rather than having to feed the cables through - https://www.airconspares.com/aircon...ac-60mm-vertical-elbow-nc-60-plastic-trunking
I would strongly recommend against both those options, as it is very hard to pull cables through a 90 degree bend, and fibre cables are likely to get damaged.

Flexible trunking as originally proposed will probably be OK, as long as it's not bent too tightly.

Real fibre trunking has a very gentle bend radius: compare water pipe on the left with fibre trunking on the right.

1681826064118.webp
 
I would strongly recommend against both those options, as it is very hard to pull cables through a 90 degree bend, and fibre cables are likely to get damaged.

Flexible trunking as originally proposed will probably be OK, as long as it's not bent too tightly.

Real fibre trunking has a very gentle bend radius: compare water pipe on the left with fibre trunking on the right.

View attachment 6089
I have a lot of 10mm plastic pipe around, the flexi stuff, been using it to stick the water pipes in the walls, could I use that? EEhernet cable does fit inside it, it'll only be for a small section, going to attempt it this way and mount them to the wall with some 10mm clips, I was looking at 8/10 pipe conduit clips, but they are all so expensive, it is a DIY home networking after all :P

that fibre trunking, I can't find anywhere??
 
I would strongly recommend against both those options, as it is very hard to pull cables through a 90 degree bend, and fibre cables are likely to get damaged.

Flexible trunking as originally proposed will probably be OK, as long as it's not bent too tightly.

Real fibre trunking has a very gentle bend radius: compare water pipe on the left with fibre trunking on the right.

View attachment 6089
I understood the OP as wanting something to protect a brick edge, not anything to build a whole duct system out of.
 
Sponsored Links
I have a lot of 10mm plastic pipe around, the flexi stuff, been using it to stick the water pipes in the walls, could I use that? EEhernet cable does fit inside it, it'll only be for a small section, going to attempt it this way and mount them to the wall with some 10mm clips, I was looking at 8/10 pipe conduit clips, but they are all so expensive, it is a DIY home networking after all :p

that fibre trunking, I can't find anywhere??
did you get vm to install your fibre yet
 
did you get vm to install your fibre yet
affraid not, on the 26th @ 8.51, I had a text to say they'd come between 8-1 on 28th, at 7 pm that night I get a call (from the offshore call centre, who have no idea what network I'm not on, nor that its a trial) stating outside works weren't complete, or something, at first they said they needed to connect me to the network, when I explained that it had already been done, brown box on the outside, they changed this to the "box on the street isn't complete" I stated it was, and that the AV Online engineer informed everything was good (I even looked at the tests etc from the machine they had -17.50 on the machine they had good? bad? good I hope lol). I stated everything was installed and the guy who even installed it tested every, on the day of installation (14/4) I had a text saying external works complete and ready for install, extremely annoying, waited 2 weeks to be told its not ready? I have nobody to contact, they have no clue about the trial, when I try to contact the ask trials email address they forward it on, but I hear nothing back, now next install is 17/5, If it doesn't happen before this I may just cancel, wasted a days holiday too which annoys me more. I really thought they would have a dedicated trial team of some sort (which ask trials confirmed, but no one got back to me) that deal with it all, rather than the offshore side of things taking over.

No idea what to do now, no one has got back to me or updates me, no clue, if the systems have been updated yet to state the work has been completed, so pretty much lost in the wind, nice start to a trial.


Screenshot 2023-04-28 at 10.53.50.jpg


surely not more clear than that? >.< I have been with virgin in the past and for some reason, I expected this to go better.
 
affraid not, on the 26th @ 8.51, I had a text to say they'd come between 8-1 on 28th, at 7 pm that night I get a call (from the offshore call centre, who have no idea what network I'm not on, nor that its a trial) stating outside works weren't complete, or something, at first they said they needed to connect me to the network, when I explained that it had already been done, brown box on the outside, they changed this to the "box on the street isn't complete" I stated it was, and that the AV Online engineer informed everything. I stated everything was installed and the guy who even installed it tested every, on the day off install (14/4) I had a text saying external works complete and ready for install, extremely annoying, waited 2 weeks to be told its not ready? I have nobody to contact, they have no clue about the trial, when I try contact the ask trials address they forward it on, but I hear nothing back, now next install is 17/5, If it doesn't happen before this I may just cancel, wasted a days holiday too which annoys me more. I really thought they would have a dedicated trial team of some sort, that dealt with it all, rather than the offshore side of things taking over.

No idea what to do now, no one gets back to me or updates me, no clue, if the systems have been updated yet to state work, has been completed, so pretty much lost in the wind, nice start to a trial.


View attachment 6206

surely not more clear than that? >.< I have been with virgin in the past and for some reason, I expected this to go better.
strange. no one knows how this trial and why cant they just do the final part, bring the fibre into the home right? i would try to speak to someone at virgin or a manager idk. very odd that you got a message stating the external bit is done so wtf are they doing :D
 
strange. no one knows how this trial and why cant they just do the final part, bring the fibre into the home right? i would try to speak to someone at virgin or a manager idk. very odd that you got a message stating the external bit is done so wtf are they doing :D
to be honest, I could do the last bit myself, I've even run conduit and a pull string from just under the box, that can be pulled up into where I want it under the stairs, such little effort the guy needs to do, wouldn't be here that long at all.

IMG_2230.webp

IMG_2250.webp
 
strange. no one knows how this trial and why cant they just do the final part, bring the fibre into the home right? i would try to speak to someone at virgin or a manager idk. very odd that you got a message stating the external bit is done so wtf are they doing :D
IMG_2274.webp
IMG_2275.webp


all the bends are not too harsh etc, easily pull a cable through it!
 
Sponsored Links
View attachment 6211View attachment 6212

all the bends are not too harsh etc, easily pull a cable through it!
so everything is installed you just need the fibre cable near your router right? maybe you can test it where the fibre cable is at, but the question would be if your fibre is active. not sure how vm works. on openreach when the fibre is connected to the ONT we waited for them to activate the ont. which you dont have so, worth a try i guess.
 
so everything is installed you just need the fibre cable near your router right? maybe you can test it where the fibre cable is at, but the question would be if your fibre is active. not sure how vm works. on openreach when the fibre is connected to the ONT we waited for them to activate the ont. which you dont have so, worth a try i guess.
I've ordered a fibre tester to play around with it, but yeah I just need the hub and the fibre going from the external box to inside, would self-install if they gave me the option, would by my own fibre cable if they'd just send out a hub >.<
 
I've ordered a fibre tester to play around with it, but yeah I just need the hub and the fibre going from the external box to inside, would self-install if they gave me the option, would by my own fibre cable if they'd just send out a hub >.<
oh you dont even have the hub yet, oof, if you had the hub then you could see if your internet would work easily but yea no hub no internet. see if the fibre is active if so then maybe you can get a router with the fibre port? i seen some other isps use this such as Community fibre, if you get they 3gbps plan you get a router with fibre port.

 
oh you dont even have the hub yet, oof, if you had the hub then you could see if your internet would work easily but yea no hub no internet. see if the fibre is active if so then maybe you can get a router with the fibre port? i seen some other isps use this such as Community fibre, if you get they 3gbps plan you get a router with fibre port.

yeah the hub I'll be getting will have the fibre port directly on it, it's why I think they haven't sent it out yet, the installer brings it >.< tempted to try a router with a fibre port, doesn't hurt does it haha :P
 
affraid not, on the 26th @ 8.51, I had a text to say they'd come between 8-1 on 28th, at 7 pm that night I get a call (from the offshore call centre, who have no idea what network I'm not on, nor that its a trial) stating outside works weren't complete, or something, at first they said they needed to connect me to the network, when I explained that it had already been done, brown box on the outside, they changed this to the "box on the street isn't complete" I stated it was, and that the AV Online engineer informed everything was good (I even looked at the tests etc from the machine they had -17.50 on the machine they had good? bad? good I hope lol). I stated everything was installed and the guy who even installed it tested every, on the day of installation (14/4) I had a text saying external works complete and ready for install, extremely annoying, waited 2 weeks to be told its not ready? I have nobody to contact, they have no clue about the trial, when I try to contact the ask trials email address they forward it on, but I hear nothing back, now next install is 17/5, If it doesn't happen before this I may just cancel, wasted a days holiday too which annoys me more. I really thought they would have a dedicated trial team of some sort (which ask trials confirmed, but no one got back to me) that deal with it all, rather than the offshore side of things taking over.

No idea what to do now, no one has got back to me or updates me, no clue, if the systems have been updated yet to state the work has been completed, so pretty much lost in the wind, nice start to a trial.


View attachment 6206

surely not more clear than that? >.< I have been with virgin in the past and for some reason, I expected this to go better.
Yep, the -17.5 dBm is great for an XGSPON downstream. They've done a good job with the network.
 
Sponsored Links
Yep, the -17.5 dBm is great for an XGSPON downstream. They've done a good job with the network.
The guy did say the range between -17.50 and -20? maybe 25? been a while, I assume since they can actually test the dBm that I am connected at the back end to where I'd actually get internet?

If only the virgin side was just as good because they still think I don't have my external work complete =-/ really is such disarray within a single company, it's unreal.
 
Now you see why they refer to it as a "trial" :cool:
Just an unneeded annoyance. If they don’t update the system to state external work has been completed then it’ll happen again,
I need a modem to try 😂
 
It took me two weeks after sending Lit Fibre emails with photos of the CBT in the chamber that serves me, with another photo of the engineers power meter showing light, before they updated their database.

There seems to be a default status of only believing internal comms rather than what the people who know the area can see.
 
Top
Cheap BIG ISPs for 100Mbps+
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Vodafone UK ISP Logo
Vodafone £24.00 - 26.00
150Mbps
Gift: None
NOW UK ISP Logo
NOW £24.00
100Mbps
Gift: None
Plusnet UK ISP Logo
Plusnet £25.99
145Mbps
Gift: £50 Reward Card
Large Availability | View All
Cheapest ISPs for 100Mbps+
Gigaclear UK ISP Logo
Gigaclear £17.00
200Mbps
Gift: None
Community Fibre UK ISP Logo
150Mbps
Gift: None
Virgin Media UK ISP Logo
Virgin Media £22.99
132Mbps
Gift: None
Hey! Broadband UK ISP Logo
150Mbps
Gift: None
Youfibre UK ISP Logo
Youfibre £23.99
150Mbps
Gift: None
Large Availability | View All
Sponsored Links
The Top 15 Category Tags
  1. FTTP (6024)
  2. BT (3638)
  3. Politics (2720)
  4. Business (2439)
  5. Openreach (2405)
  6. Building Digital UK (2330)
  7. Mobile Broadband (2143)
  8. FTTC (2083)
  9. Statistics (1899)
  10. 4G (1813)
  11. Virgin Media (1762)
  12. Ofcom Regulation (1582)
  13. Fibre Optic (1467)
  14. Wireless Internet (1462)
  15. 5G (1404)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules