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how long does it take for Virgin PIA installs?

so got my volt for my 500x500 today, volted to 1000x100.. lol
1710775669783.webp

I noticed the ping difference between them though o.0
 
So they've basically downgraded your upload speed? I'd love 500x500 on HFC and there's no real reason why they can't do it, DOCSIS 3.0 is capable of 1GB/s up
 
So they've basically downgraded your upload speed? I'd love 500x500 on HFC and there's no real reason why they can't do it, DOCSIS 3.0 is capable of 1GB/s up
Yup lol, and they struggling to understand that I had an upload speed addon then someone said it wasn’t an option for 1 gig volt, it’s like they just don’t communicate, I ordered it as m500 with volt 😛

Spent way to long trying to get it resolved yesterday >.< if not done today I’ll stick in a complaint and hope it gets done, but not got my hopes up too much >.<
 
no closer to getting it done today either, such a stupid system that company uses. Why even remove my addon in the first place.
 
So they've basically downgraded your upload speed? I'd love 500x500 on HFC and there's no real reason why they can't do it, DOCSIS 3.0 is capable of 1GB/s up
Other than that it'd cost nearly as much as the full fibre overlay and be made redundant pretty soon there's no reason why they wouldn't want to do it indeed.

They can do it for sure. It'd just be insane to.
 
forgot to update this post, I got the 1000/1000, not a single Virgin Staff could helped me over 6 hours spent on the phone being transferd all over the place.
1711132698988.webp
 
Little update, My 1000/1000 has been solid, spoke to live chat, and managed to upgrade to 2gig for an extra £6! so now paying £45 for 2000/2000

1718841204426.png


Also had a software update on the Hub5x I'm now on
Code:
Software version    :    3.7.4-2306.5
 
Does that contain modem mode, yet?
 
Does that contain modem mode, yet?
It used to (I googled the software version number) but nothing extra is showing up for me, someone on Reddit did say they had modem mode, and now they don’t 🤔
 
Little update, My 1000/1000 has been solid, spoke to live chat, and managed to upgrade to 2gig for an extra £6! so now paying £45 for 2000/2000

View attachment 15405

Also had a software update on the Hub5x I'm now on
Code:
Software version    :    3.7.4-2306.5
Nice out of interest how do you get the GiG 2 upgrade for £6 per month extra?
I just tried both via live chat and telephone beat they could offer was £74 per month.
 
Nice out of interest how do you get the GiG 2 upgrade for £6 per month extra?
I just tried both via live chat and telephone beat they could offer was £74 per month.
Just a lucky time I guess, but I randomly popped on live chat and asked if there was any offers for upgrading to 2gig, I already had the upload addon, and when they said I could get it for an extra £6 I thought they meant the upload addon, so I just acceptped and sure enough it was for the 2000/2000, few issues since having it though, my net drops for a few ms every hour between 09-10 past the hour -.- like they are doing some sort of test on the connection or something, happens on wifi/ethernet -.-
 
Just a lucky time I guess, but I randomly popped on live chat and asked if there was any offers for upgrading to 2gig, I already had the upload addon, and when they said I could get it for an extra £6 I thought they meant the upload addon, so I just acceptped and sure enough it was for the 2000/2000, few issues since having it though, my net drops for a few ms every hour between 09-10 past the hour -.- like they are doing some sort of test on the connection or something, happens on wifi/ethernet -.-
Yeah guessed you were lucky that’s a cracking deal!
Are you using the Hub5X?

I’ve seen others reporting similar to what your seeing like there testing the line.
Not seen it myself on my PRTG monitoring but I am using the Hub5X in modem mode and on Gig1 symmetric.
 
Yeah guessed you were lucky that’s a cracking deal!
Are you using the Hub5X?
Yes I am, I didn't notice any issues on the 1000/1000 package, but when you upgrade to 2gig, they also update the firmware too, I'm on
Code:
Software version    :    3.7.4-2306.5
 
Yes I am, I didn't notice any issues on the 1000/1000 package, but when you upgrade to 2gig, they also update the firmware too, I'm on
Code:
Software version    :    3.7.4-2306.5
Intresting will double check what version my hub 5x is on.
 
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