ernie
0
They are driving me crazy. Suffice to say I ordered Total Broadband 8 weeks ago. The f*cked up with the MAC code twice and ran out of time, so I reluctantly stayed with AOL because the net is vital to me.
I have now made over 50 phone calls to different departments, sent an official letter of complaint over two weeks ago (by recorded delivery) to their correspondence department, and e-mailed their complaints department on three separate occasions.
I have so far had in response an anonymous Otelo brochure, one automated e-mail saying the complaint would be resolved in two working days, and one telephone call from a chap who WAS ASKING ME for details of a complaint already submitted in detail on innumerable occasions.
I have a horrible feeling this will just trundle on 'til I can get Otelo involved. I am thoroughly disgusted with BT-I went to them because I thought they were a British company whom I could trust.
Can anyone give me some feedback or help.
I have now made over 50 phone calls to different departments, sent an official letter of complaint over two weeks ago (by recorded delivery) to their correspondence department, and e-mailed their complaints department on three separate occasions.
I have so far had in response an anonymous Otelo brochure, one automated e-mail saying the complaint would be resolved in two working days, and one telephone call from a chap who WAS ASKING ME for details of a complaint already submitted in detail on innumerable occasions.
I have a horrible feeling this will just trundle on 'til I can get Otelo involved. I am thoroughly disgusted with BT-I went to them because I thought they were a British company whom I could trust.
Can anyone give me some feedback or help.























