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How should I complain to BT

They are driving me crazy. Suffice to say I ordered Total Broadband 8 weeks ago. The f*cked up with the MAC code twice and ran out of time, so I reluctantly stayed with AOL because the net is vital to me.

I have now made over 50 phone calls to different departments, sent an official letter of complaint over two weeks ago (by recorded delivery) to their correspondence department, and e-mailed their complaints department on three separate occasions.

I have so far had in response an anonymous Otelo brochure, one automated e-mail saying the complaint would be resolved in two working days, and one telephone call from a chap who WAS ASKING ME for details of a complaint already submitted in detail on innumerable occasions.

I have a horrible feeling this will just trundle on 'til I can get Otelo involved. I am thoroughly disgusted with BT-I went to them because I thought they were a British company whom I could trust.

Can anyone give me some feedback or help. :mad:
 
Well.....The first rule with complaints is to keep a good track of what happened when and who to....
That includes any and all Emails, phone calls and posted letters....

You should make a note of when you called, who you spoke to, what you spoke about, and any results you got from the call.

Make hard copies of emails sent.

A trip to the CAB can never be ignored. They can give much better advice than you may get here. They may also have access to better phone numbers or address for complaints.

Also......Make your voice heard. Make a complaint on this site and any others.

Oh and one small thing....It may seem silly but stay calm when talking to them....Its well known that most phone operators are ignorant morons, but shouting and swearing will only end up with you getting the phone put down on you.

Hope this helps in some small way.
And good luck
 
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phone 150 and choose broadband option, but then wait to speak to a uk adviser - i had problems with my connection after moving to bt and by speaking to someone i managed to get free broadband, router replaced, etc, etc
 
Thanks to all three of you-I've logged a complaint on this site, and generally have taken your advice otherwise.

I sent a personal letter to their chief executive Ben Verwaayen in London yesterday, with copies of my previous unanswered correspondence, and I'll post here with the results of that-IF ANY !!! :rolleyes:
 
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