Thank you for sharing that Bill. I honestly expected Karen (OFCOM) to be have some technical knowhow and awareness, but sadly that isn't shown period in your response from her. The fact they didn't understand point 1 at all, does not fill me with confidence.So, obviously it seems complaining to the Ombudsman is largely pointless because Three simply quote their T&C's to evade any judgement against them.
The fact that my complaint was specific to the stalling of web pages on initial load and NOT with regard to "download speed", has been ignored.
It doesn't really do anything for my faith in the Government appointed Ombudsman having the technical depth of knowledge required to handle such complaints or to his ability to hold large organisations like Three to account in spite of T&C's that they use to shield themselves from their customers.
Indeed, I even provided screenshots & videos showing the effect of the page-load-stall as well a detailed description & even a link to this forum thread. It's clear from the timeline that they did nothing for over 5months and only in the last week (after I badgered them) assigned an Investigative Officer who gave her adjudication 3days after being assigned my case. So, in other words, they weren't interested in the detail and simply awarded a credit to my account to get rid of me.You were not complaining about lack of signal but slow or stalled page loading, you had a good signal but could not use it for what is was designed to provide. Ofcom are plainly useless, yet another expensive pointless quango.