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Voxi still don't record data use so even their £10 sim gives unlimited data. For a 30 day sim might as well strike while the irons hotOf course for 1 month contracts whilst three is 26, smart is 20, we instead have vodafone around 38, voxi 35. :-(
I can confirm that the problem is with Three and the network blocking large game downloads on xbox if using 4G, whether that is tethered from a phone, a Laptop or a router.
Have had same issue with B535 since early Feb. None of anybody's recommendations worked. Running personal hotspot on my Three phone works perfectly every time. Same provider, same mast, same channel. The B535 is clearly the culprit.
Came off the phone with 'tech support'. ( second call). They clearly arent. They have no access to the network, no idea what is going on.
Thanks for the helpfuland detailed info though tbh it's a fine line between persuing agressively and just giving up and going to vodafone (for which I can use the B535 and only on 1 month). It's just a shame we can't have a working networkYou don't get to speak to the Network Services team - they are an internal team only. My understanding is that there are 3 customer facing teams: Customer Services (the people who answer the phone or webchats), Customer Relations (the people who raise complaint cases), Tech Support (the people who liase with their own internal tech & network services). The latter are the people who are supposed to manage your support case to resolution.
The best option, as they are not resolving the reported issue, is to request that you are passed to the Customer Relations team & insist that they give you a Case ID for your complaint. If they do not provide you with a resolution to your complaint (which they aren't doing), then inform them that they have not provided a satisfactory resolution and you are now at 'deadlock'. Request a 'deadlock' letter. Your letter will arrive in the post in a day or 2.
You can now refer your complaint to the Ombudsman. Go to https://www.ombudsman-services.org/ and refer your complaint. You create a Case online and upload any evidence you have online (WebChat transcripts, images etc) and press a button to submit it to the Ombudsman for consideration.