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Huawei B535 on 3 wireless 4G network

whoflungdung

Casual Member
good evening all.

I was recently helped by members when I had reset the router to factory settings and needed to update the IPv4 settings that were hidden.

This has managed to solve our streaming issues but we are still unable to download any content from Sky. This is generally a case of starting a download, getting the adverts downloaded, then an error message saying "Error No Subscription" or "Error Remote Network Problem"

I have been reading several threads about similar issues and there seem to be some suggestion this is due to the router changing the IP address and sky not recognising the updated IP. I cannot know if that is true or not. I just know this was not an issue before I reset the router.

One of the suggestions was to register for a VPN as this had worked to fix the issue for another member. This has thrown me down another rabbit hole of my own ignorance and feel I have bitten off more than I can chew right now.

I did register for SurfShark VPN - seemed the best deal. The idea being I would be able to use the VPN functionality in the B535-232 router, as I saw it was an option.

Now I can set-up any number of devices but cannot seem to get this to work on the router.

I think that this is because SurfShark are offering Open VPN and the router appears to be only offering a choice of 2 older protocols: PPTP or L2TP (pic attached)

From reading the on the various VPN sites, this seems to be less than ideal.

I cannot be sure if this VPN is going to be able to fix my Sky download issue until I manage to get it set-up on the router. As nice as it is being able to have the option of watching Netflix from Argentina, I really just want to be able to download on demand stuff.

Please can someone let me know (i) how to set-up a VPN on the B535 or (ii) if this is a waste of my time and money.

Thank you in advance again for any assistance.

Kind regards

James
 

Attachments

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There have been ongoing problems with Sky Downloads failing on both 'normal' (but non-Sky) and 'mobile' broadband.

The issues seem to be with Sky/On Demand provider rather than your setup.

I have seen suggestions that the problems may stem from the use of different servers for the provision of the embedded adverts (which get updated) and the programme (so disabling dynamic adverts may help). Also suggestions that having 'failed' downloads in your download history etc. need clearing/deleted. Some solutions have involved accessing the secret settings on your Sky Box to reset the device and then restart (would also require re-pairing your remote control with the box). Suggestions also about changing DNS have helped ... and all the usual things like checking your Sky Box software is up to date. Sky are not offering any compensation for failure of downloads (they say it is now offered free so no compensation).

There was a forum on the issues (reaching over 120 pages of complaints). The forum discussion was closed down by Sky saying they had introduced a fix that had worked for most people on 31/12/21 and

We know the fix implemented on 31/12 resolved the majority of issues, if you are still experiencing this issue and haven't already please give Sky a call to register your case. If you are experiencing any other On-Demand issues please follow our dedicated troubleshooting steps

There is also a report of the issues on this forum:


There are 45 comments - worth a read. You are not alone.
If you find a solution, there will be many grateful for further advice.

I don't think using a vpn would solve it (unless, possibly by changing the DNS in the process?)- but the problem appears to be with Sky - though they will likely blame your isp, your setup etc. etc.

I'd leave off trying to get any vpn to work on the B535 - use it for your devices.
 
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