Sponsored

Huawei B818-263 WhatsApp Problem

kestrel4

Casual Member
Just installed a Huawei B818-263, with an EE Sim, to replace a D-Link DWR-921.
It works well, improving download speeds to 100-200 Mpbs (previously 15-40) with 4G.
But connection of WhatsApp calls between some phones is now impossible. The receiving phone rings but, when answered, no connection can be established. It happens consistently between most pairs of phones but not between some others. It happens with calls via third party routers but my tests were between a variety of different phones (Apple and Android) connected to the same B818 router. I did a factory reset and checked firmware, with no effect.
I reinstalled my D-Link DWR-921 and the problem disappeared. But it came back when I again installed the Huawei B818-263. I have logged this on the Huawei support site.
Has anybody got any ideas because I have run out of them?
I am happy to enter correspondence via this Forum or directly because, not only do I not want to have wasted £200 but the speed of this Huawei device is so impressive. Also, I have a fear that whatever is causing this WhatsApp problem may affect other apps.
So...all help and guidance very gratefully received.
 

The Wee Bear

ULTIMATE Member
Hi kestrel 4,

Maybe pop a post in the mobile broadband forum too, plenty users of 4G routers in there that may be able to advise.

Mobile Broadband Forum

Best of luck.:)
 

CarlO1460

ULTIMATE Member
Just installed a Huawei B818-263, with an EE Sim, to replace a D-Link DWR-921.
It works well, improving download speeds to 100-200 Mpbs (previously 15-40) with 4G.
But connection of WhatsApp calls between some phones is now impossible. The receiving phone rings but, when answered, no connection can be established. It happens consistently between most pairs of phones but not between some others. It happens with calls via third party routers but my tests were between a variety of different phones (Apple and Android) connected to the same B818 router. I did a factory reset and checked firmware, with no effect.
I reinstalled my D-Link DWR-921 and the problem disappeared. But it came back when I again installed the Huawei B818-263. I have logged this on the Huawei support site.
Has anybody got any ideas because I have run out of them?
I am happy to enter correspondence via this Forum or directly because, not only do I not want to have wasted £200 but the speed of this Huawei device is so impressive. Also, I have a fear that whatever is causing this WhatsApp problem may affect other apps.
So...all help and guidance very gratefully received.
Assuming you’re calling phones at other connected locations, not all off the same router/connection?
 

TTJJ

ULTIMATE Member
Try disabling IPv6 - that issue has cropped up a few times.

Create a new APN in the router settings and choose IPv4 only, APN 'everywhere' - nothing else required.

EE have got a weird IPv6 set up on their network where IPv6 is preferred over IPv4 and existing IPv4 addresses get translated into a an IPv6 address.

WhatsApp may have IPv6 servers but not support voice calls over them and then you run into errors.
 

kestrel4

Casual Member
Assuming you’re calling phones at other connected locations, not all off the same router/connection?
Both. First detected the problem with calls to and from other locations; then did a lot of testing of different phones through same B818 router
 

kestrel4

Casual Member
Try disabling IPv6 - that issue has cropped up a few times.

Create a new APN in the router settings and choose IPv4 only, APN 'everywhere' - nothing else required.

EE have got a weird IPv6 set up on their network where IPv6 is preferred over IPv4 and existing IPv4 addresses get translated into a an IPv6 address.

WhatsApp may have IPv6 servers but not support voice calls over them and then you run into errors.
That sounds promising! I will try it. Thanks
 
Top
Promotion
Cheapest Superfast ISPs
  • Vodafone £19.50 (*22.50)
    Speed 38Mbps, Unlimited
    Gift: None
  • NOW £20.00 (*32.00)
    Speed 36Mbps, Unlimited
    Gift: None
  • Hyperoptic £20.00 (*25.00)
    Speed 50Mbps, Unlimited
    Gift: Promo Code: ROKUGIFT
  • TalkTalk £21.00 (*29.95)
    Speed 38Mbps, Unlimited
    Gift: None
  • Shell Energy £21.99 (*30.99)
    Speed 35Mbps, Unlimited
    Gift: None
Large Availability | View All
Cheapest Ultrafast ISPs
  • Vodafone £23.50 (*26.50)
    Speed: 100Mbps, Unlimited
    Gift: None
  • Gigaclear £24.00 (*49.00)
    Speed: 300Mbps, Unlimited
    Gift: None
  • Hyperoptic £25.00 (*35.00)
    Speed: 150Mbps, Unlimited
    Gift: Promo Code: ROKUGIFT
  • Community Fibre £27.50 (*32.50)
    Speed: 200Mbps, Unlimited
    Gift: First 6 Months Free
  • Virgin Media £28.00 (*52.00)
    Speed: 108Mbps, Unlimited
    Gift: None
Large Availability | View All
Helpful ISP Guides and Tips
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
»
Promotion
The Top 20 Category Tags
  1. FTTP (3667)
  2. BT (3044)
  3. Politics (1975)
  4. Building Digital UK (1945)
  5. FTTC (1897)
  6. Openreach (1862)
  7. Business (1717)
  8. Mobile Broadband (1501)
  9. Statistics (1430)
  10. FTTH (1367)
  11. 4G (1295)
  12. Virgin Media (1196)
  13. Fibre Optic (1184)
  14. Wireless Internet (1176)
  15. Ofcom Regulation (1167)
  16. Vodafone (859)
  17. EE (845)
  18. 5G (792)
  19. TalkTalk (781)
  20. Sky Broadband (757)
Sponsored

Copyright © 1999 to Present - ISPreview.co.uk - All Rights Reserved - Terms  ,  Privacy and Cookie Policy  ,  Links  ,  Website Rules