Hi All just to let you know the solution of changing APN IP Type form ipv6 to ipv4 only worked a treat.
the following will help all on EE having issues with the Huawei CPE Pro:
Hello All,
just updating you all on my CPE Pro which had issues with connecting to certain elements such as my Smart TV, Netflix and work VPN.
so after doing some digging i have found a solution to which not even EE or Huawei were able to easily fix/recommend.
there is a easy fix to it and that fix is based on the APN. The way EE set this router is that they have set the ‘IP type’ to ipv4 or ipv6 and it is this IPv6 which is causing us all the issues. I managed to change the APN to only IPv4 which has completely resolved all issues
so follow these steps and let me know if it works for you:
1. Login to the device admin framework 192.168.8.1, ensure you are connected to a laptop via ethernet and not wifi.
2. Go to Network Settings. Under Mobile Networks > Internet Connection. You will see Mobile Data is checked and Auto Select Network is checked. Uncheck the Auto Select.
3. Under APN list you will see there is a EE Internet as default which cannot be deleted/removed. Leave this there, hit the + sign next to APN List and create a new EE setting as follows:
- Name: ee internet (make sure lower case ee)
- user name: eesecure
- password: secure
- ************: PAP
- IP Type: IPv4 (select only IPv4 from dropdown)
- APN: everywhere
- keep ‘set DNS server manually’ as unchecked so its auto.
click save at bottom and now this will save as new default.
You will temporarily lose internet connection. Do not worry, read on...
4. Next go to Advanced (top right in ribbon) and then System > Restart. Hit restart. Your device will restart. You will temporarily lose internet connection. Now the important thing is to be patient! It will take about 10-15mins even after all the lights are back on the device until you slowly regain connection.
You can then do random checks on laptop to see if it is working. Disconnect ethernet and connect to wifi and test all the devices and sites that were not working previously and voila they should work!
Important to note:
if you switch device off and on again anytime, that new profile will stay as default so shouldn’t be any problem. However if you decide to reset the device (bottom of device with pin) then you will need to recreate the new APN profile again.
Now this seems to be an issue with this specific Huawei device in having difficulty switching between IPv6 to IPv4 when it is required. Best to just keep IPv4 as only option for now until they find a fix for that issue of being able to switch between the two IP Types without causing issues.
Hope the above helps as i could not find any step by step as per above anywhere. I had to piece together from various different forums.
let me know how you guys get along?!
Thanks
Ray