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Huawei CPE Pro from Three

sja0001

Regular Member
Hi, random question but I have received this router from Three and it's locked to them. To be fair Three have been helpful but after a number of calls, including 1 to Huawei, the router is still locked to Three. Not a problem per se but I wanted to change the APN to test something and also use an EE Sim occasionally as a comparison. Three have provided the unlock code but the router says "your device is permanently locked, refer to your network provider for assistance". Does anyone have any suggestions? I'm waiting on an 8th call back from Three soon! Thanks
 

zakir1988

ULTIMATE Member
Hi, random question but I have received this router from Three and it's locked to them. To be fair Three have been helpful but after a number of calls, including 1 to Huawei, the router is still locked to Three. Not a problem per se but I wanted to change the APN to test something and also use an EE Sim occasionally as a comparison. Three have provided the unlock code but the router says "your device is permanently locked, refer to your network provider for assistance". Does anyone have any suggestions? I'm waiting on an 8th call back from Three soon! Thanks
Which Huawei have you got from Three network if its Huawei Cpe pro then you wont able to unlock it as all attempts have been exhausted it will stay greyed out permanently even if you get the unlock code from Three as I have tried and other memebers on the forum know this.

If its the Huawei cpe pro 2 from Three which they have started to ship you are able to unlock it at as all attempts haven't been exhausted.

Eventually when they run out of cpe pro 2 stock I wonder what Three network will offer as Huawei are no longer manufacturing them anymore every where you look if you wanted to buy cpe pro 2 outright you will find that in most places its out of stock.
 

sja0001

Regular Member
Thanks, it is the original CPE Pro. I'll see if Three are able to replace it but it's a little worrying if it's no longer being made!
 

Bubblesthefish6

ULTIMATE Member
Thanks, it is the original CPE Pro. I'll see if Three are able to replace it but it's a little worrying if it's no longer being made!
When did you receive it? They’ve started handing out Pro 2s now (JP got one) and they are unlockable. If you do get a new one from three is there any chance I can have your old one? Just a question as I want to try 5G but haven’t the device for it☺️
 

sja0001

Regular Member
When did you receive it? They’ve started handing out Pro 2s now (JP got one) and they are unlockable. If you do get a new one from three is there any chance I can have your old one? Just a question as I want to try 5G but haven’t the device for it☺️
Sorry, the device is Three's and not mine. Good luck getting hold of one though.
 

Bubblesthefish6

ULTIMATE Member
Sorry, the device is Three's and not mine. Good luck getting hold of one though.
Yeah, I didn't have a good experience with one last time but I'm looking at getting one once I'm out of contract with BT now they are giving CPE Pro 2s. I forgot about the ownership thing as well, I was allowed to keep my B535.
 

Bubblesthefish6

ULTIMATE Member
Well attempt two with the unlock form failed also, so guess I need to contact customer service now.
Have fun, sending mine back was a pain and they nearly called the debt collectors on me 👍🏻
 

JitteryPinger

ULTIMATE Member
Have fun, sending mine back was a pain and they nearly called the debt collectors
I'm not sending it back lol, it's working a treat to be fair.

11998388420.png


Should work much better when I'm actually in a 5G area properly, at the moment I'm only hanging on to some 5G from afar.

But I'll certainly want the flexibility to switch providers should the time come or need.
 

Bubblesthefish6

ULTIMATE Member
I'm not sending it back lol, it's working a treat to be fair.

11998388420.png


Should work much better when I'm actually in a 5G area properly, at the moment I'm only hanging on to some 5G from afar.

But I'll certainly want the flexibility to switch providers should the time come or need.
I just thought as I had seen some people asking for new unlocked ones, if it works fine that's amazing. I can see as you said wanting to change providers.
 

JitteryPinger

ULTIMATE Member
I just thought as I had seen some people asking for new unlocked ones, if it works fine that's amazing. I can see as you said wanting to change providers.
Unfortunately I'm pretty sure that when three say they are going to send unlocked ones out they mean the same one I have already....

Three think all there devices are unlocked by default but we know different in these cases.

So I don't think swapping is going to fix the issue, Three need to find the codes to send out
 

Bubblesthefish6

ULTIMATE Member
Unfortunately I'm pretty sure that when three say they are going to send unlocked ones out they mean the same one I have already....

Three think all there devices are unlocked by default but we know different in these cases.

So I don't think swapping is going to fix the issue, Three need to find the codes to send out
I'm having nightmares atm trying to unlock two USB HSDPA modems from them. An E160G and an E169G. Both Huawei. Not too fussed about the E160 as it barely woks anyway with the connector being extremely loose. They keep rejecting my unlock requests.
 

JitteryPinger

ULTIMATE Member
I'm having nightmares atm trying to unlock two USB HSDPA modems from them. An E160G and an E169G. Both Huawei. Not too fussed about the E160 as it barely woks anyway with the connector being extremely loose. They keep rejecting my unlock requests.
I might give them a call tomorrow if I get the time, but I had a chat with Huawei who told me to email their UK mobile support, who then told me the operator had to deal with it.
 

Bubblesthefish6

ULTIMATE Member
I might give them a call tomorrow if I get the time, but I had a chat with Huawei who told me to email their UK mobile support, who then told me the operator had to deal with it.
I only have the E169G now, I decided to open up the E160 and there was a nice large amount of brown goo that spat out when I opened it; safe to say it's in the bin now and not coming out again :)
 

Bubblesthefish6

ULTIMATE Member
Hmm, just opened welcome letter from Three, they still only loan the equipment, so I'm likely going to return it now.
Yeah, I've had quite a few of them letters from all the contracts I've opened and closed with them just to get the equipment lol
 

JitteryPinger

ULTIMATE Member
Well called this morning to cancel but I'm a day behind the 14 day return period, so I've now submitted a complaint to either cancel the service or issue me and unlock code and add the exception for me to keep the device beyond the contract.

Both these things seem acceptable seems as there website fails to mention any hiring agreements and states all devices are sold unlocked.
 

JitteryPinger

ULTIMATE Member
yes but are they sold or given with a service?
it could get technical a bit :)
either way they should stipulate that.

With ISP's like Virgin Media and Sky, they clearly state in he ordering process that equipment is on loan and an agreement is made seperate to the service contract for this,

They also clearly state the charges for said equipment should it not be returned, however Three do none of this and I'm failing to find any of the said information.
 
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