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Huawei CPE Pro from Three

GavinAshford

ULTIMATE Member
Well called this morning to cancel but I'm a day behind the 14 day return period, so I've now submitted a complaint to either cancel the service or issue me and unlock code and add the exception for me to keep the device beyond the contract.

Both these things seem acceptable seems as there website fails to mention any hiring agreements and states all devices are sold unlocked.
I agree there is no mention of any device loan on their website or in the checkout process, and that would be good to be improved.

However it is very clearly stated in the Ts&Cs regarding 5G Equipment.

"Home Broadband Terms & Conditions – for customers who joined or upgraded on or after 29 October 2020"

fPh3


And also mentioned in the Home Broadband Price Guide (effective 16th July 2021)
1631097388649.png
 

johnro

Regular Member
could i pls ask, how do you know the cpe pro 2 router is locked?

i have an ebay offer of under 300 and i wanna make sure it's unlocked before i go and get it

thanks
 

GavinAshford

ULTIMATE Member
Thanks for the information, why couldn't they link to this when ordering.
They sort of do... during checkout you get this to tick
1631098277954.png

Clicking the Ts&Cs link takes you here:

And on that the 'here' word in the 2nd line (the bold one) is a hyperlink to the full set of Ts&Cs - though it's not obviously hyperlinked with a colour or underline.

I think we all know a lot of things we buy/use comes with some set of Ts&Cs attached, its far too easy to just tick the box without reading the details.
 

The Wee Bear

ULTIMATE Member
could i pls ask, how do you know the cpe pro 2 router is locked?

i have an ebay offer of under 300 and i wanna make sure it's unlocked before i go and get it

thanks
Hi johnro,

Strangely I can't see any reference anywhere in the CPE Pro 2's web ui, so you might not know until you try a non three sim in it.

Both the Huawei apps tell you the lock status though, Hi Link and Ai Life.

Here's my status from both apps.

Ai Life
Screenshot_20210908-121046_AI Life.jpg

HI Link
Screenshot_20210908-140028_HUAWEI HiLink.jpg


Perhaps he could send you a screen grab of that for peace of mind.

I'm sure JitteryPinger will let you know if his web ui lets you know that the device is locked.

Maybe just doesn't show on mine because it's unlocked, not sure.
 
Last edited:

JitteryPinger

ULTIMATE Member
Hi johnro,

Strangely I can't see any reference anywhere in the CPE Pro 2's web ui, so you might not know until you try a non three sim in it.

Both the Huawei apps tell you the lock status though, Hi Link and Ai Life.

Here's my status from the AI Life app.

View attachment 1512

Perhaps he could send you a screen grab of that for peace of mind.

I'm sure JitteryPinger will let you know if his web ui lets you know that the device is locked.

Maybe just doesn't show on mine because it's unlocked, not sure.
I'll check this out later, I don't currently use the AI life app.
 

JitteryPinger

ULTIMATE Member
Hi johnro,

Strangely I can't see any reference anywhere in the CPE Pro 2's web ui, so you might not know until you try a non three sim in it.

Both the Huawei apps tell you the lock status though, Hi Link and Ai Life.

Here's my status from both apps.

Ai Life
View attachment 1512
HI Link
View attachment 1514

Perhaps he could send you a screen grab of that for peace of mind.

I'm sure JitteryPinger will let you know if his web ui lets you know that the device is locked.

Maybe just doesn't show on mine because it's unlocked, not sure.
Checked this, mine says unlocked too..... either way the device is obviously crippled by configuration.

Not sure how I'm going to proceed to be fair.
 

JitteryPinger

ULTIMATE Member
Hi johnro,

Strangely I can't see any reference anywhere in the CPE Pro 2's web ui, so you might not know until you try a non three sim in it.

Both the Huawei apps tell you the lock status though, Hi Link and Ai Life.

Here's my status from both apps.

Ai Life
View attachment 1512
HI Link
View attachment 1514

Perhaps he could send you a screen grab of that for peace of mind.

I'm sure JitteryPinger will let you know if his web ui lets you know that the device is locked.

Maybe just doesn't show on mine because it's unlocked, not sure.
UPDATE: the unlock status relates to the sim having a pin lock enabled, just tested this on my device and when rebooted and requiring PIN to be entred the 'Unlocked' status dissapears.
 

The Wee Bear

ULTIMATE Member
UPDATE: the unlock status relates to the sim having a pin lock enabled, just tested this on my device and when rebooted and requiring PIN to be entred the 'Unlocked' status dissapears.
Ah right, so it's not actually the device lock status it's referring to then JP.

I just wrongly assumed that's what it meant. :rolleyes:

I know mine is definately unlocked as I've had all the 4 main network sims and loads of various piggybackers in it as well without any problems.

As you probably know it's not a three supplied one, I purchased it from Amazon many moons ago for the bargain basement price of £399. :oops:
 

wgen

Casual Member
The CPE Pro 2 devices are sold locked and can only be unlocked when a sim from another network is inserted, I posted screenshots of this previously in another thread.
 
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