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Huawei CPE Pro (On Three) Wifi issues

Jameszee

Casual Member
Hi folks,
Hopefully someone more knowledgeable than me may have have an inkling what's going on with my router please?

I've just upgraded my phone from Galaxy Note 10+ 5G, to a Galaxy S21 Ultra 5G. My router is a locked Huawei CPE H112-370 on three (on a Three unlimited 5G Sim, not their Home BB package (if any different?).

Since using the new phone on my home Wifi network (direct to router on 5ghz wifi) it seems to want to tell me that the internet is not available at times, though remains connected to router. Even though all other devices connected are fine and internet is available?! If I switch the phone Wifi off then on again, it then reconnects almost instantly. Happens multiple times a day, and whilst an easy fix, is just annoyingly repetitive!

This never occurred on my Note 10, my daughters Galaxy S20 FE, my Tab S6, my wifes Xperia 5 II, and various other devices connected (TV, Sonos etc). So am baffled?

I have tried the obvious and have
  • Switched everything off and on again.
  • Updated firmware to latest on the S21
  • Tested both standard wifi and 5ghz channels (happens on both).
  • Router version 10.0.3.1
  • I have previously turned off "5ghz preferred" in settings (as I have a mixture of devices).
  • Also, I've been away at the in-laws this weekend and did not have this issue once on their Wifi.
I don't think this my S21, though could be wrong. Is there anything I can tweek, or test to get to the bottom of it??

Cheers in advance!
 
Hi

I have the same kit have you tired a reset on the router? the first one had I did notice problems like this with my note 10 as well and as much as I wanted to make use of the wifi6 connection I have a mesh network and keep it on that I would reset the router then talk to three to get a new one there not much in the settings that i think could be causing an problem
 
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