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Huawei support

Mark8253

Regular Member
I’m looking to upgrade my 4G router. Huawei kit seems popular here, but I must admit that I’m a bit put off by the apparent dearth of support material online. No user manuals, limited or no firmware downloads, not much of a forum. They seem well behind most other manufacturers in supporting users.

Should I be concerned, or do users find that it’s not a problem?
 
Not much of a problem, for me at least. Huawei has got large user base, you are likely to find help on many user forums, such as this one.
 
I’m looking to upgrade my 4G router. Huawei kit seems popular here, but I must admit that I’m a bit put off by the apparent dearth of support material online. No user manuals, limited or no firmware downloads, not much of a forum. They seem well behind most other manufacturers in supporting users.

Should I be concerned, or do users find that it’s not a problem?
Same experience as Lucian here Mark8253, I've had 5 Huawei routers over the years and they've all been excellent, never had to contact Huawei for anything.

Only downside is they never seem to update their firmware after an initial carrier update, but that has never proved negative for me so far.

If the 5G CPE Pro 3 came out tomorrow, I wouldn't think twice about adding it to my Huawei collection, they always seem to just work.😊
 
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Thanks folks. “It just works” isn’t a bad attribute, particularly as I’ve had to dig out my trusty old B593 when TP-Link kit has been playing up (had 3 over the years, and none have been trouble-free).
The B628 looks like the best “bang per buck” at the moment, and unlike some models, is actually available to buy now.
 
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