SpeedyGonzales
Member
Hello everyone,
I am hoping someone might shine some light on the issue I am having. I made the switch from Sky (72 Mbps) to Community Fibre (150Mbps) in Feb 2024 and since then, I can no longer access my CCTV when I am not home. The same applies for my baby camera
My Reolink CCTV NVR is connected to my community fibre router. When I am at home and my phone is connected to the Community Fibre router, I am able to view my CCTV via the Reolink app.
However, if I am not connected to my home network (i.e. when connected to cellular data or another wifi network), I can no longer access my CCTV.
The baby camera has also stopped working - even if I am on the home network.
I contacted Community Fibre technical advisors today and this was their reply:
"""
we have received your request about the cctv system in your home, you were speaking to an agent about it and we have an update, unfortunately as you are on the 150 mbps package you do not have dynamic ip on your account as cgnat is enabled, you will need to upgrade to 1gb at least to have full cctv compatibility
kind regards
CFL
"""
I find it hard to believe that I need an package upgrade just to access my baby camera and CCTV.
Thanks guys
I am hoping someone might shine some light on the issue I am having. I made the switch from Sky (72 Mbps) to Community Fibre (150Mbps) in Feb 2024 and since then, I can no longer access my CCTV when I am not home. The same applies for my baby camera
My Reolink CCTV NVR is connected to my community fibre router. When I am at home and my phone is connected to the Community Fibre router, I am able to view my CCTV via the Reolink app.
However, if I am not connected to my home network (i.e. when connected to cellular data or another wifi network), I can no longer access my CCTV.
The baby camera has also stopped working - even if I am on the home network.
I contacted Community Fibre technical advisors today and this was their reply:
"""
we have received your request about the cctv system in your home, you were speaking to an agent about it and we have an update, unfortunately as you are on the 150 mbps package you do not have dynamic ip on your account as cgnat is enabled, you will need to upgrade to 1gb at least to have full cctv compatibility
kind regards
CFL
"""
I find it hard to believe that I need an package upgrade just to access my baby camera and CCTV.
Thanks guys























