Back ground story, for years I have suspected PN of limiting my parents DSL service to a crappy 3Mbps, even after BT upgraded all the local cabinets, the speed they got stubbornly stayed the same, whereas everyone elses improved by about 20-30%.
I got asked to go over and try to fix a few PC issues - most of which were caused by my techno-ignoramus step father, but one caused by a ***** DLink wireless box and separate DLink ADSL modem (sharing the same control panel IP address !!).
I sorted that issue by giving them my old TPLink router, which also gave me access to their line stats and started my step father asking questions to PN about why their speeds were so low. Their line is a third of the length of my sisters, yet she gets a solid 6Mbps.
Now PN managed to bugger up the TPL setting by sending null DNS data to it during some config tests, so I spent another day fiddling, noted some weirdness in the stats and decided to order an ADSL filer plate for the BT socket.
Upon fitting it, the line sync went from 3.2Mb to 5.7Mb, and the average 1 line error per 20 seconds went to no errors over the next few days - BUT THE SPEEDS STAYED THE SAME, even after a line reset.
Correction, we had one speed test result of 5.1Mbps very early in the morning, then it dropped back to 3.2 when repeated, also the actual data transfers during the test take a long time to start - with uploads and downloads you can see no data transfer for several seconds before it suddenly jumps into life.
(Multiple different speed checkers give almost exactly the same results 2.84-3.22 Mbps)
One possible answer for this I have come across is a "misaligned virtual path profile"; does this sound likely to anyone??
I will try and post PNs own line test results tonight (out all day at a charity event); even their own people say something strange is going on with the line.
I got asked to go over and try to fix a few PC issues - most of which were caused by my techno-ignoramus step father, but one caused by a ***** DLink wireless box and separate DLink ADSL modem (sharing the same control panel IP address !!).
I sorted that issue by giving them my old TPLink router, which also gave me access to their line stats and started my step father asking questions to PN about why their speeds were so low. Their line is a third of the length of my sisters, yet she gets a solid 6Mbps.
Now PN managed to bugger up the TPL setting by sending null DNS data to it during some config tests, so I spent another day fiddling, noted some weirdness in the stats and decided to order an ADSL filer plate for the BT socket.
Upon fitting it, the line sync went from 3.2Mb to 5.7Mb, and the average 1 line error per 20 seconds went to no errors over the next few days - BUT THE SPEEDS STAYED THE SAME, even after a line reset.
Correction, we had one speed test result of 5.1Mbps very early in the morning, then it dropped back to 3.2 when repeated, also the actual data transfers during the test take a long time to start - with uploads and downloads you can see no data transfer for several seconds before it suddenly jumps into life.
(Multiple different speed checkers give almost exactly the same results 2.84-3.22 Mbps)
One possible answer for this I have come across is a "misaligned virtual path profile"; does this sound likely to anyone??
I will try and post PNs own line test results tonight (out all day at a charity event); even their own people say something strange is going on with the line.























