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I need a solution to get out of Fast4

tcib

Regular Member
Oh man! I need to rant and rave like a 'nana.

I am tired, exhausted even, of having to fight a battle with Fast4.

It is literally every single damn month that I have a problem with them.

If it isn't not being able to get a connection, it's being charged thrice. If it isn't being debited from the right bank a/c, it's realising they have changed their T&C's against my favour etc etc.

A few months back when they did the latter and put certain people on a cap, I was one of those and I was told that the amount I downloaded wasn't the problem - it was the frequency. So they agreed to remove the cap if I agreed that I would curtail the time period I was downloading per day as opposed to the actual amount. I did such.

I downloaded a bit more (a tiny tiny tiny bit more) this week and all of a sudden I am capped again.

I am just simply fed up of persistently having to fight for what I have paid for.

Enough is enough though. This is the straw that broke the camel's back.

Could someone please advise me on the correct and legal way of taking this matter further as this is just simply unacceptable.
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
ofcom, trading standards, citizens advice are the only things l can think of...

now while most will tell you to send a letter and get deadlock letters to take it to cias (or whatever it is) what l believe would be the legal way to play is the fact they have been changing the T&Cs without informing users, not only that legally they are inclined to allow users to agree with them or leave without charge... lm sure Fast4 would argue the toss about whatever you tried to throw at them so l believe T&Cs would be the best point of complaint only after you have verified the legalities there would l bring their abysmal service into question... Ofcom dont deal with single complaints and tend not to give a rats until they get to a certain complaint level (whos so say tho that they are not bothered because who are we to know how many calls they have had about Fast4) so like l said T&Cs should be the main issue here l dont think anything will be done unless you find a point a solicitor will listen to...
 

tcib

Regular Member
so like l said T&Cs should be the main issue here
Hi and thanks for the reply.

Would that be to be taken up with Fast 4? A written complaint to themselves? Or are you saying this point should be risen with a particular body?

Maybe an actual damn petition should be done. A written one.
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
well l dont think you will get anything out of Fast4, its been mentioned before and no matter how you throw it the issue either gets overlooked or they try to argue that regardless of the changes, personally ld get some kind of advice from trading standards and citizens advice just to verify laws then take it to a solicitor... the reason l say the first two is it costs nothing to find out about the laws with regards to the T&Cs when you know that you are on legal high ground you can then take it further while adding other issues which will help the case and other users, hell you could take Fast4 on as a group if other users wish to take things further.. sometimes taking things on as a group can get more done..
 

tcib

Regular Member
sometimes taking things on as a group can get more done..
It's exhausting thinking about it.

I am so so frustrated. This isn't how things are supposed to be. Why does the person that pays for something almost always gets screwed. It's just not right. It simply isn't.
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
most companies call that business... sadly not everyone stands up for themselves so they usually get away with it.
 

zag5

ULTIMATE Member
I'd say it would be difficult taking them on as a group as there can't be that many left on the old Eurisp set up, they have either reluctantly paid the exit fees to escape or put up with it until their 12 months is up & either left or been migrated onto their new provider.:(
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
cant see why not, most paid the exit fee just because they wanted to get away not because they wanted to... it still wont change that the T&Cs changed and that users had to pay to get out if they wanted to or not.
 

zag5

ULTIMATE Member
cant see why not, most paid the exit fee just because they wanted to get away not because they wanted to... it still wont change that the T&Cs changed and that users had to pay to get out if they wanted to or not.
Very true but seeing as it took a lot of group complaints a good few months to get them to withdraw their misleading banner ads only to be replaced with an alternative work of fiction.
If the likes of Ofcom etc. had any true substance then Farce4 would be out of business by now.:shrug:
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
true, but in order to get something done one needs to keep on pushing and take all the help they can get...

another idea would be to email the gadget show, would be interesting if enough users emailed to get them to retract the claims made by them last time and show them on national TV for the lieing bunch they are.
 

tcib

Regular Member
Further to, I am scouring their new T&C's, which again I have known nothing about until being capped!

They have the audacity to have this in them:

"If approached with complaints relating to any of the above violations, the ISP will co-operate and assist the Police and law enforcing bodies with their investigations in order to bring such mis-use and violations to an end. "

So, basically they have a clause which states that if you dare make a complaint to them about how THEY are being unfair in their policies then they have the right to go to the frickin police!!!!

Jesus man!

I knew nothing about this traffic light system that they have imposed. Again, no notification.

Do they believe that people love hitting the Fast4 website daily to keep up with things? If they aren't ever going to bother emailing customers then why don't they set up a damn RSS page so we can see when they do their periodic changes.

I also note that they refer to their agreement as a contract with a minimum period of 12 months.

Funny but last time they significantly changes their terms I was going blue in the face everytime they corrected me that I wasn't on a contract with a minimum term.

AND I simply cannot believe that I am one of the less than 1% of their customers who abuse their system. I barely ever use it during their peak hours. If I do it is for small downloads.

They've also changed their terms to say you cannot send an email with an attachment of over 5MB.

Next thing they will be saying is that I cannot use my computer in my front room and that is has to be a back room with regulated temperatures!!!!
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
err Fast4 have no such thing as peak time...

their FUP constitutes as a 60GB cap, once you have transferred 60GB you will be on traffic management, that 60GB is whatever you download at whatever time so there isnt any point at all in scheduling your downloads after or before peak time, they say they its not the amount you download but how long you download for.. which l think is BS just like any other ISP they consider always on and unlimited as some user who signs on to check emails browse some websites then bog off elsewhere offline...

just like when l left AOL they told me my usage wasnt in line with their terms when l brought in the unlimited speed they were like "but for residential use you shouldnt need more than 60GB", just like BT and the next gen debate "I HATE BEING TOLD WHAT I WANT"
 

tcib

Regular Member
err Fast4 have no such thing as peak time...

their FUP constitutes as a 60GB cap, once you have transferred 60GB you will be on traffic management, that 60GB is whatever you download at whatever time so there isnt any point at all in scheduling your downloads after or before peak time, they say they its not the amount you download but how long you download for.. which l think is BS just like any other ISP they consider always on and unlimited as some user who signs on to check emails browse some websites then bog off elsewhere offline...
This therefore goes against everything they advised me upon in mid October -

"It isn't a question of 'when' but rather a problem of 'how long' - the network is at it's busiest between 4pm and 1am but even using heavy bandwidth applications from 1am to 9am is an issue from the continued bandwidth requirement you'd need for an eight hour session - a problem if a few customers all engaged in the same practice at the same time.

We do not impose bandwidth limits or restrictions on the amount you can download or upload.

At any time of day, extended use of p2p or video streaming (for example) is an issue - however, if you keep your use of such programs to within a couple of hours each day, it won't be a problem.

If you are happy to abide by this, our network team can remove your restriction."

AND

"There is no bandwidth capping: we don't suggest you are unable to transfer no more than xx amount of data - we don't suggest you can't use p2p or binary downloads from newsgroups either for instance."
 

mc6415

Pro Member
"We do not impose bandwidth limits or restrictions on the amount you can download or upload."

Umm I'm pretty sure the 60Gb is a bandwith limit until they slow you to a crawl
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
trouble is you will have to write to the ISP and wait 6months that is unless the ISP provides you with a deadlock letter, the problem with that is you could loose out by then, whos to say that Fast4 wont dissolve and run with the money before things get too bad..

l may not be with them but lve experienced it before with Fast24 (different company run by differnt ppl l have to admit they were great up til they disappeared) if it wasnt for this forum and me moving house l wouldnt have known what was happening and l could have ended up getting roped into the EzeeDSL fiasco, l thank god that wasnt the case, but sadly many of my friends ended up being out of pocket due to the ISP disappearing.

(lm sure paul will say something like this wont ever happen, but with current changes to the T&Cs and slow speeds [which started over 8 months ago, and its been excuse after excuse] eventually someone is going to win it big and either it will end up in disappearing or ending up like its old supplier biscit)
 

Capped4

Pro Member
This therefore goes against everything they advised me upon in mid October -

"It isn't a question of 'when' but rather a problem of 'how long' - the network is at it's busiest between 4pm and 1am but even using heavy bandwidth applications from 1am to 9am is an issue from the continued bandwidth requirement you'd need for an eight hour session - a problem if a few customers all engaged in the same practice at the same time.

We do not impose bandwidth limits or restrictions on the amount you can download or upload.

At any time of day, extended use of p2p or video streaming (for example) is an issue - however, if you keep your use of such programs to within a couple of hours each day, it won't be a problem.

If you are happy to abide by this, our network team can remove your restriction."

AND

"There is no bandwidth capping: we don't suggest you are unable to transfer no more than xx amount of data - we don't suggest you can't use p2p or binary downloads from newsgroups either for instance."
Hey! you got my email!!! -word for word.
I'd pay the exit fees then sue fast4 in the small claims court for their return plus costs -probably not a county court in the land that wouldn't find in your favour. Tell fast4 this is your intention and if they have any business sense, they will allow you to leave as a "goodwill gesture"
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
allow all to leave if they want you mean... because all of those on the long haul have been forced into staying
 

timeless

ULTIMATE Member
Staff member
Volunteer Mod
well if you put 2 and 2 together here it seems allot of ppl are asking the same if not similar questions why else would they need a scripted reply.
 
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