BT were and are a disgrace and have stuffed me a few times starting with a DACS being installed with no notification and no acknowledgement they had even done it for 18 months. But unless you have a time machine it is what it is, getting angry only raises your blood pressure so instead I got even. First I went to Wifi and now I am on 4G, currently Three only but having a Draytek dual Wan router I can add Vodafone and load balance between the 2. Tests show me then I will then get 80Mps download and 50 Mbs upload which will do me fine until the masts go 5G in a few years. Three's 1.4 L band will give me an interim boost if they upgrade the local mast.