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IDNet 2.5Gb CityFibre Tier launched

As I predicted things haven't gone smoothly at all. IDNet have been brilliant they sent me out the router Tuesday and received it Wednesday very responsive and very helpful. The problem lies with City fibre. The appointment was made for the 16th ( Yesterday ), I waited around all day for nobody to turn up. I thought something was up as City fibre have always sent me text message appointment reminders and I didn't receive anything. I e-mailed IDNet this morning and they said this:

"It seems the appointment for yesterday never committed in our suppliers systems, even though when I asked if the appointment was going ahead they said yes. This is now being addressed this morning and I hope to have a further update for you this afternoon."

City fibre really need buck up their ideas, I had to re-arrange so many things yesterday just so I could at home for the appointment. Currently loosing faith. They will make another appointment, Will they turn up.. Who knows?. But i do know waiting around all day for nothing is probably one of the most irritating things, Especially when you are a big kid like me and kind of excited :D.
 
I thought something was up as City fibre have always sent me text message appointment reminders and I didn't receive anything.
Just thought I would mention that CityFibre don't always message customers of IDNet regardless, even when they do commit to an appointment.

With other ISPs on the CityFibre network I always get a text or even a call, but never got one during my time with IDNet even though their engineers did show up perfectly on time and did the work they said they would.
 
Just thought I would mention that CityFibre don't always message customers of IDNet regardless, even when they do commit to an appointment.

With other ISPs on the CityFibre network I always get a text or even a call, but never got one during my time with IDNet even though their engineers did show up perfectly on time and did the work they said they would.

Ah ok thanks for the confirmation, So even if i get a new appointment and get no texts I shouldn't worry too much. I'm just MR unlucky it seems.
 
We are up and running, Happy days!!!

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When I checked my address, I noticed that IDnet have the irritating practice of defaulting to "ex VAT" prices for what is essentially a home broadband service where most of the customers will be paying VAT. There is a small and non-obvious grey button on the page to add VAT - it feels a bit shady.

The fastest package available from them at my address is 2000/1000 which doesn't feel like it's CityFibre, I don't know who is supplying that in my location (we have CF and OR FTTP available).
 
When I checked my address, I noticed that IDnet have the irritating practice of defaulting to "ex VAT" prices for what is essentially a home broadband service where most of the customers will be paying VAT. There is a small and non-obvious grey button on the page to add VAT - it feels a bit shady.

The fastest package available from them at my address is 2000/1000 which doesn't feel like it's CityFibre, I don't know who is supplying that in my location (we have CF and OR FTTP available).
It is CityFibre but on GPON, CityFibre only has a small portion of their footprint XGSPON enabled currently. They cant do 2500/2500 on GPON, so like @jalzoo it is substituted with 2000/1000.

Good they fixed their checker now, I just checked my address and gamer max is also 2000/1000 for me as well, which is correct as my area is GPON.
 
When I checked my address, I noticed that IDnet have the irritating practice of defaulting to "ex VAT" prices for what is essentially a home broadband service where most of the customers will be paying VAT. There is a small and non-obvious grey button on the page to add VAT - it feels a bit shady.

The fastest package available from them at my address is 2000/1000 which doesn't feel like it's CityFibre, I don't know who is supplying that in my location (we have CF and OR FTTP available).
IDNet does not have Openreach active plans for 1.2 or 1.8 right now, so what your seeing is for cityfibre, you live in a GPON area, so you wont get 2.5gbps download and upload.
 
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IDNet does not have Openreach active plans for 1.2 or 1.8 right now, so what your seeing is for cityfibre, you live in a GPON area, so you wont get 2.5gbps download and upload.
That sounds right, my area pre-dates most of CityFibre's rollout, it's got to be some of the oldest fibre on their network. It was laid by FibreNation in 2020 and then sat dormant for a few years before being lit up and made available to order in the middle of 2023.
 
I think it's 2400/1200, but not 100% on it though, and I also think there is overheads taken out of that as well.

Oh jeez, Luckily I live in an area full of cheap asses so hopefully contention won't be an issue. Is it split by street or a local area?. I'm the only one in my street on Cityfibre, When they opened up the cabinet before it was only my connection in there. Most are on Virgin/BT.
 
Oh jeez, Luckily I live in an area full of cheap asses so hopefully contention won't be an issue. Is it split by street or a local area?. I'm the only one in my street on Cityfibre, When they opened up the cabinet before it was only my connection in there. Most are on Virgin/BT.
thats why openreach cant do same download and upload, OPENREACH has 14million areas done and its a huge risk if even 2 people on the same area have the 2gb plan. CF has around 3.4 million so its less risky for them
 
thats why openreach cant do same download and upload, OPENREACH has 14million areas done and its a huge risk if even 2 people on the same area have the 2gb plan. CF has around 3.4 million so its less risky for them

Thanks for the explanation!, According to one of the members of staff at YAYZI XGS-PON is in nearly all the city fibre exchanges it just hasn't been enabled. I assume they are waiting for an increase in demand before the switch on. That being said though I still can't understand why new build areas are already XGS-PON enabled..
 
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Oh jeez, Luckily I live in an area full of cheap asses so hopefully contention won't be an issue. Is it split by street or a local area?. I'm the only one in my street on Cityfibre, When they opened up the cabinet before it was only my connection in there. Most are on Virgin/BT.
Same here, I dont think anyone else is going to bother with FTTP on my pole. For sure not gigabit plus.
 
Oh jeez, Luckily I live in an area full of cheap asses so hopefully contention won't be an issue. Is it split by street or a local area?. I'm the only one in my street on Cityfibre, When they opened up the cabinet before it was only my connection in there. Most are on Virgin/BT.
I think there's a (Much lower) assured rate set by Cityfibre ( https://www.aa.net.uk/broadband/fttp-speeds/ ) so you should get at least that.

The Assured rate portion of the traffic has a higher priority on the PON I think and in most cases I'd expect you get more than that anyway
 
I think there's a (Much lower) assured rate set by Cityfibre ( https://www.aa.net.uk/broadband/fttp-speeds/ ) so you should get at least that.

The Assured rate portion of the traffic has a higher priority on the PON I think and in most cases I'd expect you get more than that anyway

Wow imagine paying for 1gig and getting 70meg, Don't think I have ever seen a drop in speeds even during peak times. I would automatically assume a fault if my speeds ever dropped to 70. One thing I would ask though is why do IDNet guarantee 800mbps on a 2gig line if cityfibre the wholesale provider can only guarantee 70?.
 
thats why openreach cant do same download and upload, OPENREACH has 14million areas done and its a huge risk if even 2 people on the same area have the 2gb plan. CF has around 3.4 million so its less risky for them
It's not the area coverage that has the risk, it's the take-up.

Openreach is expecting eventually to get 80%+ take-up in areas where FTTP is available and copper stop-sell takes place. For Cityfibre, take-up of 20% would be closer to reality.

Having said that, Openreach also has a larger proportion of customers who are normal people with low bandwidth usage.

Wow imagine paying for 1gig and getting 70meg,
It's statistical. The chance of three or more users pulling a gigabit down simultaneously on the same PON is pretty low, and if they did, that situation wouldn't last very long.

After all, the whole point of gigabit links is that you get your downloads over and done more quickly.

Don't think I have ever seen a drop in speeds even during peak times. I would automatically assume a fault if my speeds ever dropped to 70. One thing I would ask though is why do IDNet guarantee 800mbps on a 2gig line if cityfibre the wholesale provider can only guarantee 70?.
Because it's not a real guarantee: they're not guaranteeing it's impossible for the speed ever to go below that value. After all, if there's a line fault your speed will drop to zero, and they're not guaranteeing that there will never be any faults.

What they're are saying is that most of the time you'll get that 800M, and if you were consistently getting less than that then they'd investigate.

They're taking a chance that even if you're a chump who fills the 1G line 24x7 just for the hell of it, that there are not 3 other chumps like you on the same PON. Realistic usage patterns are short and bursty.

Furthermore, if they couldn't meet the guarantee, at worst all they have to do is release you from the contract. They can't be done for advertising either, because the ASA has no enforcement powers other than "don't say it again". So they have no real exposure here.

If you really want to fill a 1G line 24x7 without contention with other users, then you need to buy a leased line.
 
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