EDIT: Sorry.. i changed the title because it turns out i made a mistake and to leave it the way it was would have been a little misleading. I will leave the body of my text however, as to change it now would render the following posts confusing.
NB: IDnet Terms said all along that only those in Annual contracts would have to pay their balance in full on leaving before 12 months was up. My mistake to say that they didnt. /EDIT
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Well, im impressed. After reading up on IDnet and paying close attention to their T&C's (who wouldnt after being stung by a company called Fast4 who have very misleading claims and hidden small print) I found only one small part that i wanted clarification on.
Relating to payment of 12 months term upon wishing to migrate away to another company before 12 months are up. (currently Fast4 charge £85 for this, though they claim they do not charge for connections)
Their terms simply didnt clarify that this only related to business customers who were in fact tied, naturally enough, to a 12 month contract. As i guessed, it didnt apply to residential customers.
I simply made comment about this on their customer forum and someone within minutes said that they would mention it to the MD's....and lo and behold i just looked at their Terms again and they have amended them to clarify exactly what i suggested.
Top marks guys, cheers. Things like that go a long way to gaining faith and confidence and its something that all ISP's should be aiming towards.
Everything looks good, packagewise etc, 1 month contract, no migration out fees...this just tipped the scales. Looking forward to migrating across to you guys as soon as i can. No more cheap and nasty ISP's for me. Remember, cheap does not equal value.
Cheers
NB: IDnet Terms said all along that only those in Annual contracts would have to pay their balance in full on leaving before 12 months was up. My mistake to say that they didnt. /EDIT
----------------------------
Well, im impressed. After reading up on IDnet and paying close attention to their T&C's (who wouldnt after being stung by a company called Fast4 who have very misleading claims and hidden small print) I found only one small part that i wanted clarification on.
Relating to payment of 12 months term upon wishing to migrate away to another company before 12 months are up. (currently Fast4 charge £85 for this, though they claim they do not charge for connections)
Their terms simply didnt clarify that this only related to business customers who were in fact tied, naturally enough, to a 12 month contract. As i guessed, it didnt apply to residential customers.
I simply made comment about this on their customer forum and someone within minutes said that they would mention it to the MD's....and lo and behold i just looked at their Terms again and they have amended them to clarify exactly what i suggested.
Top marks guys, cheers. Things like that go a long way to gaining faith and confidence and its something that all ISP's should be aiming towards.
Everything looks good, packagewise etc, 1 month contract, no migration out fees...this just tipped the scales. Looking forward to migrating across to you guys as soon as i can. No more cheap and nasty ISP's for me. Remember, cheap does not equal value.
Cheers
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