Pillz
0
Hey guys ,
I feel like a emotional wreck right now , as stupid as that may seem.
Ive been with talktalk for 1 year and tiscali for 3 years , and i can honestly say never have i had such bad customer service and attitude from one company in all my life , they are rude , ignorant , know it alls *know it alls of what exactly?* , they think they know what their talking about , but they simply don't.
So , ive started the thread for talktalks wildest theory's and answers , feel free to tell us the craziest thing a Talktalk customer service rep has told you! Ill get the ball rolling.
1. Hi im getting a increase of latency , can you see what the problems is , phone goes dead , line speed increases to something more unstable.
2. Hi there , getting some issues with my connection , it keeps cutting out , it might be your computer?
3. Hello? Hello? Hi im having some issues with the download speed , are you sure your downloading has started , -.-
But for the grand daddy of them all...
My game is having major spikes , im pretty sure im getting packetloss , whats packet loss he says , after 15 minutes of explaining , maybe the game cant run on the computer , after to which i respond , I built the machine , Line goes dead.
Now i know what your thinking , why don't you just change ISP , i cant for personal reasons , but it gets much better from talktalks part.
Ive provided countless pieces of evidence to prove there was packetloss and extremely high latency spikes , and the response i get is.
The response i get after 37 replys:
Hi Pillz
I do not know why your lag/ping responses have suddenly improved, all I can say, is that this keeps happening every so often and we go through the same routine each time, sometimes this take a few days, othertimes around a week.
1) You complain of lag/ping responses and say your interleaving has been turned back on.
2) We say your profile has not been changed and to try and improve things we change your profile to something else.
3) You come back saying its worse.
4) We change you back to previous 2mb fix profile with zero interleaving
5) You monitor for a while and report all appears to have resolved itself.
Please note that repeating the above each time the problem occurs may make you feel like something is being done/a problem resolved, but it is obviously not resolving the underlying reason why this keeps happening. It is possible that you have some as yet unknown issue that is causing these problems, it could be equipment, setup. cabling etc. Every time you get this problem all line tests pass confirming that there is no fault detected on your line.
If you come back again with this issue, we are NOT just going to change your profile for you. You will have to call in to Technical Support if thats what you want done. If you wish to proceed via the forums then we will ask you to complete the relevant troubleshooting steps, and if necessary agree to a Talk Talk engineer visiting to investigate further.
Then the thread closes ,
Prior to the forum staff saying that , quite rudely i might add , they expect me to have some random engineer to come out , who MAY charge me , that's right , he may charge me for a problem they have caused in the first place.
I give up.
I feel like a emotional wreck right now , as stupid as that may seem.
Ive been with talktalk for 1 year and tiscali for 3 years , and i can honestly say never have i had such bad customer service and attitude from one company in all my life , they are rude , ignorant , know it alls *know it alls of what exactly?* , they think they know what their talking about , but they simply don't.
So , ive started the thread for talktalks wildest theory's and answers , feel free to tell us the craziest thing a Talktalk customer service rep has told you! Ill get the ball rolling.
1. Hi im getting a increase of latency , can you see what the problems is , phone goes dead , line speed increases to something more unstable.
2. Hi there , getting some issues with my connection , it keeps cutting out , it might be your computer?
3. Hello? Hello? Hi im having some issues with the download speed , are you sure your downloading has started , -.-
But for the grand daddy of them all...
My game is having major spikes , im pretty sure im getting packetloss , whats packet loss he says , after 15 minutes of explaining , maybe the game cant run on the computer , after to which i respond , I built the machine , Line goes dead.
Now i know what your thinking , why don't you just change ISP , i cant for personal reasons , but it gets much better from talktalks part.
Ive provided countless pieces of evidence to prove there was packetloss and extremely high latency spikes , and the response i get is.
The response i get after 37 replys:
Hi Pillz
I do not know why your lag/ping responses have suddenly improved, all I can say, is that this keeps happening every so often and we go through the same routine each time, sometimes this take a few days, othertimes around a week.
1) You complain of lag/ping responses and say your interleaving has been turned back on.
2) We say your profile has not been changed and to try and improve things we change your profile to something else.
3) You come back saying its worse.
4) We change you back to previous 2mb fix profile with zero interleaving
5) You monitor for a while and report all appears to have resolved itself.
Please note that repeating the above each time the problem occurs may make you feel like something is being done/a problem resolved, but it is obviously not resolving the underlying reason why this keeps happening. It is possible that you have some as yet unknown issue that is causing these problems, it could be equipment, setup. cabling etc. Every time you get this problem all line tests pass confirming that there is no fault detected on your line.
If you come back again with this issue, we are NOT just going to change your profile for you. You will have to call in to Technical Support if thats what you want done. If you wish to proceed via the forums then we will ask you to complete the relevant troubleshooting steps, and if necessary agree to a Talk Talk engineer visiting to investigate further.
Then the thread closes ,
Prior to the forum staff saying that , quite rudely i might add , they expect me to have some random engineer to come out , who MAY charge me , that's right , he may charge me for a problem they have caused in the first place.
I give up.