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If hell was filled with ISPS these guys would have a front row seat

Pillz

Regular Member
Hey guys ,

I feel like a emotional wreck right now , as stupid as that may seem.

Ive been with talktalk for 1 year and tiscali for 3 years , and i can honestly say never have i had such bad customer service and attitude from one company in all my life , they are rude , ignorant , know it alls *know it alls of what exactly?* , they think they know what their talking about , but they simply don't.

So , ive started the thread for talktalks wildest theory's and answers , feel free to tell us the craziest thing a Talktalk customer service rep has told you! Ill get the ball rolling.

1. Hi im getting a increase of latency , can you see what the problems is , phone goes dead , line speed increases to something more unstable.

2. Hi there , getting some issues with my connection , it keeps cutting out , it might be your computer?

3. Hello? Hello? Hi im having some issues with the download speed , are you sure your downloading has started , -.-

But for the grand daddy of them all...

My game is having major spikes , im pretty sure im getting packetloss , whats packet loss he says , after 15 minutes of explaining , maybe the game cant run on the computer , after to which i respond , I built the machine , Line goes dead.

Now i know what your thinking , why don't you just change ISP , i cant for personal reasons , but it gets much better from talktalks part.

Ive provided countless pieces of evidence to prove there was packetloss and extremely high latency spikes , and the response i get is.

The response i get after 37 replys:

Hi Pillz

I do not know why your lag/ping responses have suddenly improved, all I can say, is that this keeps happening every so often and we go through the same routine each time, sometimes this take a few days, othertimes around a week.

1) You complain of lag/ping responses and say your interleaving has been turned back on.
2) We say your profile has not been changed and to try and improve things we change your profile to something else.
3) You come back saying its worse.
4) We change you back to previous 2mb fix profile with zero interleaving
5) You monitor for a while and report all appears to have resolved itself.

Please note that repeating the above each time the problem occurs may make you feel like something is being done/a problem resolved, but it is obviously not resolving the underlying reason why this keeps happening. It is possible that you have some as yet unknown issue that is causing these problems, it could be equipment, setup. cabling etc. Every time you get this problem all line tests pass confirming that there is no fault detected on your line.

If you come back again with this issue, we are NOT just going to change your profile for you. You will have to call in to Technical Support if thats what you want done. If you wish to proceed via the forums then we will ask you to complete the relevant troubleshooting steps, and if necessary agree to a Talk Talk engineer visiting to investigate further.

Then the thread closes ,

Prior to the forum staff saying that , quite rudely i might add , they expect me to have some random engineer to come out , who MAY charge me , that's right , he may charge me for a problem they have caused in the first place.

I give up.
 

Captain_Cretin

ULTIMATE Member
This why I advise friends NOT to go with Talk Talk.

Incidentally, they tried to con a friend into giving them her MAC code so they could take over her account by claiming they had bought out her ISP and needed the MAC code to transfer her to the new, upgraded system.
I reported this to the ISP rep on here but have not heard anything back; I DO know TT have had their knuckles rapped by OFCOM for doing this in the past.
 

Mark.J

Administrator
Staff member
ISPreview Team
Don't forget that you can post a proper review, including ratings, for TalkTalk here:

http://www.ispreview.co.uk/review/products/471.html

Now in fairness you can't phone most of the big name ISPs and expect their front line support to have any clue about things like "latency" or "packet loss". That is simply beyond their pay grade and understanding, front line support is there to deal with common issues like billing errors, login problems and so forth.

Most big ISPs usually have several layers/tiers of support, with tier 2 being able to handle interleave adjustments/similar things and tier 3 usually being the engineers; but good luck getting an actual engineer to reply from a big ISP. Paying for a higher quality smaller ISP is usually a better bet for gamers who demand the lowest latency. TalkTalk is a good ISP if you take it for what it really is and the amount you pay, a budget ISP for basic internet usage.

The bigger problem here is that ADSL connections, and problems like this in particular, are inherently difficult to diagnose. Issues with latency/lag can occur due to all sorts of things, from problems with your local network (use a wired instead of Wi-Fi link), router hardware and local wiring to issues at the BT exchange or perhaps even the ISPs own routing (do a tracerout to your game server IPs to find where the latency/packet loss is coming from).

Even some credible smaller ISPs might take a little longer to help you pin the fault down. Definitely my first port of call would be to run a bunch of tracerouts on various different websites and servers, including those that have the problem, to try and find at what stage the issue is cropping up.
 

montechristo100

Guest
[removed spam clone]
 
Last edited by a moderator:

Captain_Cretin

ULTIMATE Member
Cheeky git!! lol.

Well spotted Kits.
 

Mark.J

Administrator
Staff member
ISPreview Team
Very cheeky, seems to be the latest spam tactics, to quote or clone a previous post and then embed links that didn't exist before.
 
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