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I'm a Tiscali user...Get me out of here

:mad::mad::mad::mad:I am currently a Tiscali sufferer who has finally had enough of their appalling customer service. Having been on their '512k unlimited & off peak talk' tariff, I thought it was time for an upgrade. Their 'Option 2' package seemed perfect.

Up to 8mb unlimited broadband.
Free wireless router.
Free phone rental.
Inclusive anytime UK calls.
Inclusive anytime international calls.
£30 set up fee.

What a lot of tosh. I could only receive about 4mb, which isn't really a problem with my usage.
Forget the free phone rental :eek: (they will only offer discount) and they positively blanched when I mentioned the inclusive international calls. referring me to their 'Anytime Talk department. My wife is an American and phones home every day, so that part of the deal would have been brilliant.
Add to this the total incompetence of their 'technical' team. When I could understand what the hell they were saying.
Basically, I was given the run around for over two weeks, resulting in me finally telling them to just "GO AWAY".
As a Sky+ customer, I am looking at their all inclusive 'See,Surf,Speak' deal.
Does anybody have any experience of Sky as an ISP/phone package?
 
I don't use them myself, but I know one or two people who do and they are pretty happy. Certainly their reputation is much better than Tiscali's. That isn't much of a challenge though.
 
I'll second that, Sky has improved a lot since their launch and if you already have the TV service then it's worth considering them. Just remember, their unbundled (16Mbps / MAX) packages are the best since the BT based one ('Mid' is it?) may have more restrictions.

Oh and keep a log of you cancellation with Tiscali, some kind of evidence is needed because they're known for sending in debt collectors years after you've cancelled because of a poor admin system. Always double check to make sure the cancellation has actually been done.
 
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