nip
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Okay so I previously made a thread http://www.ispreview.co.uk/talk/showthread.php/33522-Advice-on-AnnexM?p=233457#post233457, but will rewrite everything I want to ask here:
Hello, I'm a semi-pro gamer, and streamer on twitch.tv and in my residence (Trees, PO20 3RU), I can not get FTTC, but I want to carry on streaming when I move back home.
I'm only 312m straigh line distance from the exchange, so AnnexM should be a good option for me I hope. AKA won't lose much DL for the extra UP.
Via email, Plusnet has told me that I can get AnnexM with the residential unlimited BB & Phone package, for no extra cost (Usually AnnexM can be added for £10). As they always try to run the best service on the line automatically, in my area that being AnnexM.
So I can get all this for £18 a month (12 month contract), which seems... too good to be true. And a you always get what you pay for... I feel really doubtful about all this.
Can anyone confirm that this is in fact the case, and there is no catch?
Also, would it be possible to get the AnnexM service without paying the £10, but order it as a Unlimited Business package? (Using the same reasoning that I received from Plusnet "We automatically give you the best line.")
What are the advantages to having the business line instead?
If it means that I get a completely different support department, the ones that actually know what they are talking about and won't google "AnnexM" when I ask them about it, and the line care/quality is better, and my speeds won't be capped or traffic managed/throttled, I will be happy to pay the extra price?
Lastly, I wanted to ask, if I join for example with the residential annexM package, is there some sort of a trial period, where for example if not happy with the service I have 1 week after activation to cancel my contract without paying a cancellation fee and paying the rest of the months etc. Also, if I get the residential contract package, can I then switch to the business one within the same contract?
Regards,
Niki
Hello, I'm a semi-pro gamer, and streamer on twitch.tv and in my residence (Trees, PO20 3RU), I can not get FTTC, but I want to carry on streaming when I move back home.
I'm only 312m straigh line distance from the exchange, so AnnexM should be a good option for me I hope. AKA won't lose much DL for the extra UP.
Via email, Plusnet has told me that I can get AnnexM with the residential unlimited BB & Phone package, for no extra cost (Usually AnnexM can be added for £10). As they always try to run the best service on the line automatically, in my area that being AnnexM.
So I can get all this for £18 a month (12 month contract), which seems... too good to be true. And a you always get what you pay for... I feel really doubtful about all this.
Can anyone confirm that this is in fact the case, and there is no catch?
Also, would it be possible to get the AnnexM service without paying the £10, but order it as a Unlimited Business package? (Using the same reasoning that I received from Plusnet "We automatically give you the best line.")
What are the advantages to having the business line instead?
If it means that I get a completely different support department, the ones that actually know what they are talking about and won't google "AnnexM" when I ask them about it, and the line care/quality is better, and my speeds won't be capped or traffic managed/throttled, I will be happy to pay the extra price?
Lastly, I wanted to ask, if I join for example with the residential annexM package, is there some sort of a trial period, where for example if not happy with the service I have 1 week after activation to cancel my contract without paying a cancellation fee and paying the rest of the months etc. Also, if I get the residential contract package, can I then switch to the business one within the same contract?
Regards,
Niki
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