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I'm stuck in a loop

Ordered broadband with Tesco back in October I tihnk, anyway it never worked and they had to refund me because I got bored of waiting.

My wireless router could never sync up so just got constant flashing DSL light.

Tried everything new microfilters etc, even in the BT master socket behind the faceplate but to no avail.

Tesco contaced BT wholesale who said there was a "Voice affected line fault" and that I should contact my line provider.

My line provider is BT but when I rang them they I couldn't get through to any one who would deal with my call because I didn't have broadband with them and they told me to ring Tesco.

Tesco told me to lie to BT and say that there was a problem with voice on my line, don't see why I should have to do this. This was difficult as the voice on my line is good anyway and this is the line I would usually call BT on.

Tesco have given me my money back but I still havn't got broadband, I'm loathed to go with BT but I feel this is the only way it will get resolved. I'm sure if I go with another ISP I will end up with the same problem

Can anybody shed any light on this problem or tell me what questions to ask the next time it happens when I order from another ISP.

The other problem is the next ISP I pick will have me going through all the same crap again like try microfilters, please leave your router on for X amount of days so we can line test ,etc ,etc

Any help would be appreciated.

Cheers Dan
 
Hi There

try by dialing 17070 listen to auto messages & select one of four options!!! this should test your line for any faults. this number was given to me by an ex Bt engineer retired? I have not had to use it as yet so give it try it may help!!!! the other point is check that you are pushing more than 4 rens [how many phones / digi box are plugged in ] Dan check this web site out it will you some insight to bt telephones & workings!!

www.telephonesuk.co.uk
 
Last edited:
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Tried most things already

Tried connecting a standard ADSL modem but that didn't work.

I only have one phone connected to the line as well as broadband, I've also tried it without the phone plugged in.

I will give that test number a try, although I have already tried the a number given to me to do this but I think it was 150.

Thanks for the Help Dan
 
Hi Dan

If go to the link at bottom of my last thread you will find all the codes for Bt & cable as well as loads of other info about phones & connections!! as for 150 that is not a fault finding number that is an automated service for paying your bills & otherthings apart from faults!! all the codes can found at

www.telephonesuk.co.uk
 
That’s not your problem to log a fault!
We have come across a failed install on a few occasions before, it is for us to log the fault with BT to get the engineer out to get your DSL working if BT say its a completed job, not for you the customer to have to jump through hoops, some of these big players, just either don’t know what they are doing, or just don't care!

Karl
 
Hi Dan,

Tesco have the ability to contact BT Wholesale and request that they perform a line test if you are not able to get your modem to SYNC. It should only take 20 mins or so for BT to check. If the broadband aspect of your line is found to be faulty, BT will send an engineer on behalf of Tesco.

If the line was found not to be faulty, I would recommend replacing the modem as you have already checked the filters and isolated the phone extensions within you home.

Either way, moving to a new ADSL provider should resolve your issues.
 
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