Ordered broadband with Tesco back in October I tihnk, anyway it never worked and they had to refund me because I got bored of waiting.
My wireless router could never sync up so just got constant flashing DSL light.
Tried everything new microfilters etc, even in the BT master socket behind the faceplate but to no avail.
Tesco contaced BT wholesale who said there was a "Voice affected line fault" and that I should contact my line provider.
My line provider is BT but when I rang them they I couldn't get through to any one who would deal with my call because I didn't have broadband with them and they told me to ring Tesco.
Tesco told me to lie to BT and say that there was a problem with voice on my line, don't see why I should have to do this. This was difficult as the voice on my line is good anyway and this is the line I would usually call BT on.
Tesco have given me my money back but I still havn't got broadband, I'm loathed to go with BT but I feel this is the only way it will get resolved. I'm sure if I go with another ISP I will end up with the same problem
Can anybody shed any light on this problem or tell me what questions to ask the next time it happens when I order from another ISP.
The other problem is the next ISP I pick will have me going through all the same crap again like try microfilters, please leave your router on for X amount of days so we can line test ,etc ,etc
Any help would be appreciated.
Cheers Dan
My wireless router could never sync up so just got constant flashing DSL light.
Tried everything new microfilters etc, even in the BT master socket behind the faceplate but to no avail.
Tesco contaced BT wholesale who said there was a "Voice affected line fault" and that I should contact my line provider.
My line provider is BT but when I rang them they I couldn't get through to any one who would deal with my call because I didn't have broadband with them and they told me to ring Tesco.
Tesco told me to lie to BT and say that there was a problem with voice on my line, don't see why I should have to do this. This was difficult as the voice on my line is good anyway and this is the line I would usually call BT on.
Tesco have given me my money back but I still havn't got broadband, I'm loathed to go with BT but I feel this is the only way it will get resolved. I'm sure if I go with another ISP I will end up with the same problem
Can anybody shed any light on this problem or tell me what questions to ask the next time it happens when I order from another ISP.
The other problem is the next ISP I pick will have me going through all the same crap again like try microfilters, please leave your router on for X amount of days so we can line test ,etc ,etc
Any help would be appreciated.
Cheers Dan























