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Im totally dumbfounded >>> O2 work's package

Re: O2 problems ! (KMM566912188I103L0KM)Saturday, 8 January, 2011 9:39
From: "O2 Broadband" <customer.service@o2broadband.co.uk>Add sender to ContactsTo: xxxxxxxxxxxxxxxxxxxxxxx

Thanks for emailing us about your speed issue.

There is a traffic management in place but not for broadband, only for
streaming and peer to peer. for streaming on All Rounder package its: 8
megs.

For, Peer to Peer:

Off Peak:

- Midnight – 4pm weekdays
- Midnight – noon weekends
-The Allrounder 2 megs (speed)

Peak:

- 4pm – midnight weekdays
- Noon – midnight weekends
-The Allrounder 0.8 megs (speed)

I hope my reply has answered your query.

Regards

George
O2 Home Phone and Broadband Customer Service Team
www.o2.co.uk/broadband .....

............................................................................................................
--- On Sun, 9/1/11, O2 Broadband <customer.service@o2broadband.co.uk>
wrote:

> From: O2 Broadband <customer.service@o2broadband.co.uk>
> Subject: Re: O2 problems ! (KMM567190713I103L0KM)
> To: insaine_dude*********
> Date: Sunday, 9 January, 2011, 15:28
> Hello James
>
> I'm sorry for the trouble.
>
> You're on The All Rounder package which gives 20 meg speed.
> But, there’s
> a lot more traffic on our network and that can cause
> traffic jams at
> rush hours, just like on real roads – especially during
> peak times. A
> lot of that traffic comes from peer to peer programs and
> newsgroups that
> makes it much slower for other trying to do things like
> email.
>
> We want everyone to get the most from their broadband,
> whatever they use
> it for. That’s why we’ve introduced this policy. To
> help the broadband
> flow better.
>
> To discuss this further, please call us on 0800 230 0202.
> It's a free
> call from landlines and O2 mobiles. Remember to drop the
> first zero if
> you're calling from a mobile phone.
>
> I hope this helps.
>
> Regards
>
> Nehal
> O2 Home Phone and Broadband Customer Service Team
> www.o2.co.uk/broadband
>
>
> Original Message Follows:
> ------------------------
> REALLY ! .... and you think this is fair ??? .... my
> service is already
> restricted by the nature of my location ! and you go and
> restrict it
> futher
> is this why I was talked into changing the connection as
> well ??? look's
> like we have a major problem then dos'nt it because when I
> was asked
> what I use my connection for I wasnt told you would restric
> the service
> for peer to peer .. in fact I was told differently
> infact I was told this new package would work faster ...
> which is why I
> signed .... so basicallly Ive been miss sold this new
> connection
> and I know that isnt legal ... mr offcom here I come

.......................................................................................................
offcom said ...

Results: Littleborough Code: LCLIT
County: Greater Manchester
Enabled: 30 Apr 2003
Market: 3

Virtual paths: Green

There are currently no known capacity problems on your exchange.
There may still be an exchange problem, however BT are not currently reporting that they are aware of it.
Please contact Support if you are having speed problems, who can advise further.

................................................................................................................
Results: Littleborough Code: LCLIT
County: Greater Manchester
Enabled: 30 Apr 2003
Market: 3

Wholesale Broadband Connect (WBC) is BT's next generation broadband product for ISPs.
BT are currently upgrading each exchange to be able to offer WBC which will also bring ADSL2+ speeds of up to 24Mbps.
We will post updates to the upgrade schedule as and when we receive them and also provide further details on WBC in the coming weeks.

WBC Rollout Status

BT have announced a ready for service date for this exchange. The estimated go live date is between 1st March 2011 and 31st March 2011.

This was last updated 7th January 2011
.....................................................................................
Re: O2 problems ! (KMM567888827I103L0KM)Wednesday, 12 January, 2011 9:33
From: "O2 Broadband" <customer.service@o2broadband.co.uk>Add sender to ContactsTo: insaine_dude@********o James

I'm sorry that you've not received any correspondence regarding traffic
management from us. I understand that you're supposed to be informed
about these changes. Being email support, I can't explain this to you in
detail. Call us on 0800 230 0202. It's a free call from landline and O2
mobiles. Remember to drop the first zero if you're calling from a mobile
phone. We'll be in a better position to explain this new policy to you
over the phone.

I hope this gets sorted soon.

Regards

Shivangi
O2 Home Phone and Broadband Customer Service Team Manager
www.o2.co.uk/broadband





Original Message Follows:
------------------------
would you restrict O2 call's during peak periods due to high traffic
volume ?? the principle is just the same, and I think you'll find that
in the clarity of information claus put in to regulate
internet/broadband that your supposed to notifie your customers of such
inportant changes to there connections... following the same principles
can I restrict payment due to high traffic of bills/out going monies ???
Im sure youd have a lot to say about that !

And I really dont understand how you can restict service because people
are using there internet, thats what its for !
in buissiness school the fundimental law is supply and demand and as a
buissiness its your problem if you cant keep up with demand especialy if
you continue to keep taking buissiness when you cant supply to the
demand you already have ???
its just greed and ignorance to keep signing people to a service you
cant cover !


I could and did go on... till I got board !
 
Last edited by a moderator:
Interesting; but you really should have taken out your email address, every spam bot in the world is going to be collecting it and flooding you with Viagra ads and pleas for help moving money out of Libya
 
Are these specific limits mentioned on the O2 site? I know of the FUP caps but not of the specific speed restrictions.
 
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I belive a number of o2 customers who where on the legacy packages where suckered into signing upto one of the new shaped/throttled/capped packages by offering them so many free months/routers ect, plenty of people where also misled by sales staff in order to move people from unlimited products , it was talked about on another forum some time ago
 
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