Hello all,
New to the forum and in need of some advice from those more experienced in this field then I. Basically I have a problem and could also do with having some other issues cleared up. For many many years now I've been with what is now Virgin Media. They used to be Blueyonder/Telewest (you already knew that) and it's always been a solid if less then fantastic ride.
Trouble is, since Virgin Media officially took over. My family's broadband and overall service from VM as been horrid. We have no wish to even be part of Virgin Media anymore so am looking at a few other ISP's. I'm sure you've heard this all before, but Virgin Media really do have terrible customer service and I've got to the point where I wish to never speak to another Virgin representative in my life. :laugh:
Trouble is we have a few issues, while I know some aspects to broadband services. I still don't know everything and we have come across some issues. First of all is that we are looking to move our actual phone service to that new provider to rather then be with VM. We understand that it will probably be better to take a look at packages that are on offer and I have personally been keen on giving Sky another try (We had SkyTV many many years back).
The problem lies with getting a broadband service from them, now I believe they require a BT line and for some odd reason. When we had the internet first fitted, they cut the BT line so require having that fixed. How much could this possibly cost us? Also the broadband gets used quite a lot in my house and I also use it for gaming on many occasions, so am looking for something at least over 10MB, possibly even higher if possible.
A problem lies there, I believe only Sky and Virgin Media offer such speeds. I had heard some good things about BT Broadband but that is mostly wireless (though I understand it could be set up to a router) and I'm not keen on Wireless, it also seems they only go up to 8MB which probably wouldn't do for us.
At this moment in time I'm a little bit stuck on where to go next, if I'm honest! I feel somewhat imprisoned by Virgin Media and just want to get rid of them for good. I'm sure some of you have had fine experiences with them, but after almost a year and a half being messed around with bills and disconnections... I'm kind of done with them . But I'm at a bit of a loss, I'm looking for some advice on what might be a good turn to take with ISP's. I have wondered if being a past SkyTV owner if that could also affect obtaining one of their packages, though that was so many years ago now that I was hoping they would see us as new customers.
Can someone provide some help and advice?
I would greatly appreciate it.
New to the forum and in need of some advice from those more experienced in this field then I. Basically I have a problem and could also do with having some other issues cleared up. For many many years now I've been with what is now Virgin Media. They used to be Blueyonder/Telewest (you already knew that) and it's always been a solid if less then fantastic ride.
Trouble is, since Virgin Media officially took over. My family's broadband and overall service from VM as been horrid. We have no wish to even be part of Virgin Media anymore so am looking at a few other ISP's. I'm sure you've heard this all before, but Virgin Media really do have terrible customer service and I've got to the point where I wish to never speak to another Virgin representative in my life. :laugh:
Trouble is we have a few issues, while I know some aspects to broadband services. I still don't know everything and we have come across some issues. First of all is that we are looking to move our actual phone service to that new provider to rather then be with VM. We understand that it will probably be better to take a look at packages that are on offer and I have personally been keen on giving Sky another try (We had SkyTV many many years back).
The problem lies with getting a broadband service from them, now I believe they require a BT line and for some odd reason. When we had the internet first fitted, they cut the BT line so require having that fixed. How much could this possibly cost us? Also the broadband gets used quite a lot in my house and I also use it for gaming on many occasions, so am looking for something at least over 10MB, possibly even higher if possible.
A problem lies there, I believe only Sky and Virgin Media offer such speeds. I had heard some good things about BT Broadband but that is mostly wireless (though I understand it could be set up to a router) and I'm not keen on Wireless, it also seems they only go up to 8MB which probably wouldn't do for us.
At this moment in time I'm a little bit stuck on where to go next, if I'm honest! I feel somewhat imprisoned by Virgin Media and just want to get rid of them for good. I'm sure some of you have had fine experiences with them, but after almost a year and a half being messed around with bills and disconnections... I'm kind of done with them . But I'm at a bit of a loss, I'm looking for some advice on what might be a good turn to take with ISP's. I have wondered if being a past SkyTV owner if that could also affect obtaining one of their packages, though that was so many years ago now that I was hoping they would see us as new customers.
Can someone provide some help and advice?
I would greatly appreciate it.























