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Incoming landline calls to a mobile diverting to a different network

Richardnl

Member
Here's a real curved ball for you.

I have been with Lebara mobile (which uses the Vodafone network) for two years, and with the same handset - Samsung Galaxy A33.
All has been fine. Then recently, I have discovered that incoming landline calls are trying to connect to the EE network. The caller hears a message to leave an EE voicemail message and I get a text notification of a missed voicemail message and instructions to call a five digit number 22202, which I presume refers to the EE voicemail number. The issue is only with incoming landline calls - calls from other mobile networks work fine.
I do not have an EE sim card and I did not port into Lebara from EE.
Lebara haven't offered any solution that works.

Any ideas out there please?
 
What are the first 5 digits of your phone number? My first thought is that your number originates from EE/Orange/T-Mobile and the routing is messed up.

Lebara customer service, even if escalating this matter to Vodafone for porting issues are unlikely to be able to resolve it. I have zero faith in them to do anything beyond the basics.

I would personally be trying to bring your number back to the original supplying network (not necessarily the number you last ported over from, but who gave you the number in the first place - Hence asking what your number starts with) do undo all port-related routing, and then take your number back to whoever you want to be your provider for the long term, even if that is back to Lebara again.
 
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