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I was very happy with my satellite connection with Satlynx until I was informed I had to be migrated over to a new platform or face disconnection as was stated by their migration team when they called me to inform me my current provider was to change to a better faster and more reliable Internet connectivity.
The engineer came out last week and realigned my dish and upgraded my previous modem to a new modem which I thought was great because the Starband software on the old modem was a total waste of time. The engineer informed me I had to remove the Starband software because this was no longer required as the new modem was hardware driven which I thought was a great idea… No more problems with IOSA and IPA failing all the time causing major problems with the speeds and connectivity of the modem.
The engineer then proceeded to test the connection on his laptop and was please with the speed of the connection. Then exactly one hour after the engineer left the premises I started running into problems. To my astonishment the connection dropped to as slow as a dial-up modem, and was averaging speeds from between 2.5KB/ps to 1.5KB.Sec. This meant my dial-up modem was running faster than a supposed broadband connection…?
They should not mess about with their clients because as businessman and businesswomen some of us are experts in the field of research and have found out some pretty convincing facts about the migration and the new platform. We have approached Intelsat in the United States as a potential customer looking to supply 2000 customers via VSAT, SCADA, and LAN/WAN, VoIP to supply End Users with a 90 cm to 120 cm dish which would be capable of downloading 20 times faster than PSTN.
To our astonishment was informed the bandwidth needed to support a End User as large as 2000+ would require at least a 24Mbit pipe connection, which would mean every customer would get an average speed between 25KB/ps and 40KB/ps which is the speed I was getting via Satlynx...?
Hypothetically the bandwidth being supplied to us at the moment then would be anything from 4Mbit to 8Mbit pipe connection, would give a typical speed between 2.5KB/ps and 5KB/ps or at times 1.0KB.Sec… It does not take a rocket scientist to workout we are being ripped off and not getting the contractual agreement laid out on their site. The speed of the product has been removed from the site…?
The Terms and Conditions state in sections 19 which I have listed below matters beyond our reasonable control…
19.1 If we cannot do what we have promised in this contract because of something beyond our reasonable control (including, without limitation, industrial disputes involving our employees), we will not be liable for this. If this continues for more than 14 days, you can terminate this contract immediately by giving us written notice. If the events continue for more than three months, we can terminate this contract immediately by giving you written notice. Well you have failed the 14 days agreement already if this continues to show a slow speed any longer then we shall all be able to terminate this contract without any obligation.
We called the helpdesk on more than a dozen times, and all I have been given from every agent on the helpdesk… “There is a problem on the platform and we are working to resolve this matter as soon as possible” I was then asked to reboot my modem clear History and Temporary Internet Files and then reboot the PC and try the connection again… The speeds did increase for a short while and then decreased to a dial-up modem connection.
So have we been fed a lie and the truth is we have been provided with a 4Mbit connection, and this is the reason why we are experiencing slow speeds worse than a dial-up connection… We shall never know because they will never admit or submit to announcing the real truth behind the dreadful speeds in which all of the customers are experiencing at the moment….
Time will tell…
The engineer came out last week and realigned my dish and upgraded my previous modem to a new modem which I thought was great because the Starband software on the old modem was a total waste of time. The engineer informed me I had to remove the Starband software because this was no longer required as the new modem was hardware driven which I thought was a great idea… No more problems with IOSA and IPA failing all the time causing major problems with the speeds and connectivity of the modem.
The engineer then proceeded to test the connection on his laptop and was please with the speed of the connection. Then exactly one hour after the engineer left the premises I started running into problems. To my astonishment the connection dropped to as slow as a dial-up modem, and was averaging speeds from between 2.5KB/ps to 1.5KB.Sec. This meant my dial-up modem was running faster than a supposed broadband connection…?
They should not mess about with their clients because as businessman and businesswomen some of us are experts in the field of research and have found out some pretty convincing facts about the migration and the new platform. We have approached Intelsat in the United States as a potential customer looking to supply 2000 customers via VSAT, SCADA, and LAN/WAN, VoIP to supply End Users with a 90 cm to 120 cm dish which would be capable of downloading 20 times faster than PSTN.
To our astonishment was informed the bandwidth needed to support a End User as large as 2000+ would require at least a 24Mbit pipe connection, which would mean every customer would get an average speed between 25KB/ps and 40KB/ps which is the speed I was getting via Satlynx...?
Hypothetically the bandwidth being supplied to us at the moment then would be anything from 4Mbit to 8Mbit pipe connection, would give a typical speed between 2.5KB/ps and 5KB/ps or at times 1.0KB.Sec… It does not take a rocket scientist to workout we are being ripped off and not getting the contractual agreement laid out on their site. The speed of the product has been removed from the site…?
The Terms and Conditions state in sections 19 which I have listed below matters beyond our reasonable control…
19.1 If we cannot do what we have promised in this contract because of something beyond our reasonable control (including, without limitation, industrial disputes involving our employees), we will not be liable for this. If this continues for more than 14 days, you can terminate this contract immediately by giving us written notice. If the events continue for more than three months, we can terminate this contract immediately by giving you written notice. Well you have failed the 14 days agreement already if this continues to show a slow speed any longer then we shall all be able to terminate this contract without any obligation.
We called the helpdesk on more than a dozen times, and all I have been given from every agent on the helpdesk… “There is a problem on the platform and we are working to resolve this matter as soon as possible” I was then asked to reboot my modem clear History and Temporary Internet Files and then reboot the PC and try the connection again… The speeds did increase for a short while and then decreased to a dial-up modem connection.
So have we been fed a lie and the truth is we have been provided with a 4Mbit connection, and this is the reason why we are experiencing slow speeds worse than a dial-up connection… We shall never know because they will never admit or submit to announcing the real truth behind the dreadful speeds in which all of the customers are experiencing at the moment….
Time will tell…
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