The plot thickens. Unfortunately, I do not know what the BT guy did at our house a year ago. Whatever he did has worked for a year until the latest return to poor service. All will be revealed when we go to VISPA I think. The advantage with VISPA for me, is that they are up the road from us so I can (almost) bang on the door if needs be. That makes the extra £5 a month worth it for now. Thanks.Not sure why they have told you this what actually happens if the fault is between the BT main box in your house and the exchange then BT engineer fixes this for no charge. If the fault is End Use equipment anything after the BT main socket in your home there is a charge of £70. This is one reason all ISPs try to get customers to recheck their wiring, filters and other items that might cause interferance to ADSL.























