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Intermittent errors opening websites

mittalbabu

Member
Hi All,

When changing from Virgin Media to CF, I have noticed a few strange behaviours

- Sometimes sites like LinkedIn and Amazon don't open on the first try. The browser shows an error (ERR_CONNECTION_RESET, see screenshot), then within a few seconds is able to load the site properly automatically

- I get the same issues with work stuff, e.g. I can't open files shared via Teams or sharepoint links for a good 2-3 minutes after it is shared, after which it opens fine. With teams, I have to open another conversation, then come back to the original conversation, only after that can images posted in chats be opened.

- My LG TV native apps like Netflix and Prime constantly buffer (although works fine via Firestick).

Everything is connected by Wifi and I am using the Linksys routers CF supplies

I tried setting the DNS to 8.8.8.8 on my laptop, thinking its a DNS issue, but that didn't help. When I switch to using my phone for internet (via hotspot), everything works fine.

Any ideas what the issue might be? Could IPv6 be interfering somehow, and if so, can I disable it on a router level?

Thanks
 

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Is this a Microsoft Windows system you're using, because sometimes Windows' internal routing seems to go a bit wonky when you change the underlying internet connection of the system. But that normally gets resolved automatically after a reboot or two.

You might also want to clear any caches you have (e.g. web browsers), as they often retain details about the routing of your prior connection, which can disrupt your new connection through conflicts.
 
Is this a Microsoft Windows system you're using, because sometimes Windows' internal routing seems to go a bit wonky when you change the underlying internet connection of the system. But that normally gets resolved automatically after a reboot or two.

You might also want to clear any caches you have (e.g. web browsers), as they often retain details about the routing of your prior connection, which can disrupt your new connection through conflicts.
Hi Mark

Yes, I primarily use a windows laptop which has now seen countless resets. I've also cleared the browser cache, flushed DNS etc. I've had CF for a couple of months now, restarted the router many times during that time as well
 
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what router do you have if MX4200 you can try disabling ipv6.
When you log into Linksys via desktop there is a small link in the bottom CA click it it will give you more features.
Connectivity --> Internet settings there is a tab or option to enable/disable IPv6

is the router firmware up to date?
 
what router do you have if MX4200 you can try disabling ipv6.
When you log into Linksys via desktop there is a small link in the bottom CA click it it will give you more features.
Connectivity --> Internet settings there is a tab or option to enable/disable IPv6
Thanks, I'll have a look at that. My laptop is connected to one of the mesh nodes, and to top it off I lost the creds to login to the router using the browser (the app still works).
 
Aren't the details printed on the bottom of the routers. Did you change the password? I generally save the logins in chrome or Firefox. You might wanna check saved passwords section in browser.

I did have a similar issue last year with CF I was on there 1gb plan left 2.5 months ago. On netflix and some websites it would stall for a while and I had to refresh. I think it was to do with CF end dodgy IP address or something but not 100% sure.
 
Aren't the details printed on the bottom of the routers. Did you change the password? I generally save the logins in chrome or Firefox. You might wanna check saved passwords section in browser.

I did have a similar issue last year with CF I was on there 1gb plan left 2.5 months ago. On netflix and some websites it would stall for a while and I had to refresh. I think it was to do with CF end dodgy IP address or something but not 100% sure.
The engineer who came to install changed the default password, but unfortunately I think I have lost it, will look in the loft later. I never logged on with the browser, only ever used the app. Could be the dodgy IPs they assign, but hard to prove they are causing issues :(
 
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The browser shows an error (ERR_CONNECTION_RESET)

I have had this for a couple of months now or should I say a couple of Microsoft updates ago, it does appear to be getting less frequent.
 
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