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Internet access denied

Looking at the information you have posted a link to, would lead me to think you are in arears with payments?

If so they would have already been emailing you trying to get it resolved the stopping the service is normally the final attempt.
 
I am a Plusnet Customer and my credit card expired and they could not take payment. The first I knew of it was me not being able to connect at all (was one of the 0800 dialup offers a while back) and I only found out by dialing another number to check emails and status.

So I guess you could count yourself lucky you have this much information. I would check your payment method, as something might have expired.
 
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Yes, I was cut off twice.

A little background ...

EFHBroadband was sold to 186k in December 2006. Subsequently, all EFH customers were moved to a different wholesale supplier (Tiscalli, if I remember correctly). During the move, my access was cut off for five days without warning. The support centre staff were less than helpful. Every time I called (and I was calling frequently) I was fobbed off with excuses and assurances that the service would be resumed within an hour, or this afternoon, or ...

Eventually, one call gave a glimmer of hope! "Oh, yes", I was told, "your service has been restored"

"Well, why am I unable to login?" was my response.

They had changed my login details!!

The above is just an example of the lack of communication and support customers of EFH Broadband (indeed any of the ISPs operating under the 186k umbrella) can expect. I would point out they refused to provide a MAC during the time I was without a service.

Ok. Service restored. I calmed down. Anyone can make a mistake. I'll give them the benefit of the doubt. The service is acceptable - when it works. So I continued with them for another two months, until ...

"Your account has been suspended due to non payment of invoices"

WHAT??? They had a CCA on my debit card. My account had been debited every month!!! It took them 3 days to restore my service.

So ... I obtained a MAC, as you do. And migrated.

And got another invoice from EFH ... for continued provision of service, even 'though I had migrated away before the end of the period I had already paid for. My e-mail pointing out their mistake went unanswered, but my account was not debited. I relaxed. Everything is sorted. I'm with a decent ISP with really helpful support staff that speak English (ok, with a Mancunian accent, but I'll overlook that - anyone can make a mistake).

A month passes. I receive another invoice from EFH - for provision of service. My e-mail pointing out their error, and reminding them I migrated away more than a month previously goes unanswered, but no worries, it's probably just a glitch in the system. Then ... funds are taken from my account!! :mad:

It took 3 months to recover the money.

And I'm not alone. The 186k forum has (actually had - a lot of posts were removed) a stream of people complaining about incorrect billing.
 
Never, ever,EVER use a rolling payment via credit or debit card; if they insist say you dont have one or look elsewhere.
It is impossible to stop them taking money from you once you have given them permission.
I went through it with one company for months and had to cancel the card in the end; every month they would take the money and I would phone the bank, fill in a fraudulent payment form, wait for weeks for them to investigate and by the time they refunded the money another payment had been taken.
Direct Debit or Standing Order; it is amazing the number of firms who claim it HAS to be a CC or DC but suddenly remember you can use DD or SO when you say no to them.
 
I agree with the views expressed by Capn C. Direct Debit or Standing Order is the only way to make regular payments. Learn from the mistakes of others, my children, lest ye also get swindled by the unscrupulous. :mad:

PS. CC does your tag line imply you were forced to cross over into the lands of the Welsh during Lent?
 
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