Yes - you read that right. There is now a service out there that gives you a fantastic 186k download speed. Forget all those other providors that promise you the speed of light! Lay back, relax and chill out with some background music and watch your favourite web pages load - bit by bit.... by bit by....(but you must take out the PlusNet Broadband Your Way Option 3 package to get this) 
Ok jokes aside. I have been with plusnet for over 6 years now and why I am still with them I do not know. First 4 years - no problems at all (apart from a year when I had no BT line and they insisted on charging me every month for a service I could not get-that's another story!)
Then between 16 and 20 months ago my service started to break up. I should have been on 2 meg (8 now). However every 6 to 8 weeks all I could get was about 280k - after a complaint and many tests the problem would 'Clear itself up' without anything being done. Until 6-8 weeks later when it would start all over again. A complaint to Oftel did not even bother them. They told me to go elsewhere when I threatened them with leaving.
Well they have surpassed themselves now. I have had a whopping 186k for the last 5 days - the answer to my problem? Switch on interleaving for the next 5 days and see what turns up. Great - that's just what an online gamer dreams about, running at 186k with a PING killer sitting on the line. I told them NO, I did not want interleaving, I run two game servers and I cant play on them, the 186k is killing me now without a PING killer added. The answer was short sharp and simple. It gets switched on or NOTHING will be done to resolve this year + long problem!
Plusnet pre BT takeover 10/10 - now??
Anyone else out there with plusnet getting the run around from their support team? I am putting ANOTHER complaint together to submit to the regulatory bodies and would love to have some more wood for the fire!
Regards in advance.
Ok jokes aside. I have been with plusnet for over 6 years now and why I am still with them I do not know. First 4 years - no problems at all (apart from a year when I had no BT line and they insisted on charging me every month for a service I could not get-that's another story!)
Then between 16 and 20 months ago my service started to break up. I should have been on 2 meg (8 now). However every 6 to 8 weeks all I could get was about 280k - after a complaint and many tests the problem would 'Clear itself up' without anything being done. Until 6-8 weeks later when it would start all over again. A complaint to Oftel did not even bother them. They told me to go elsewhere when I threatened them with leaving.
Well they have surpassed themselves now. I have had a whopping 186k for the last 5 days - the answer to my problem? Switch on interleaving for the next 5 days and see what turns up. Great - that's just what an online gamer dreams about, running at 186k with a PING killer sitting on the line. I told them NO, I did not want interleaving, I run two game servers and I cant play on them, the 186k is killing me now without a PING killer added. The answer was short sharp and simple. It gets switched on or NOTHING will be done to resolve this year + long problem!
Plusnet pre BT takeover 10/10 - now??
Anyone else out there with plusnet getting the run around from their support team? I am putting ANOTHER complaint together to submit to the regulatory bodies and would love to have some more wood for the fire!
Regards in advance.























