When this stuff happens again try this command instead: tracert 8.8.8.8
It will check all the points between you and that IP which is Googles DNS service. It will very likely reveal more information as if your internet is fully down, DNS is down and it cannot resolve google.co.uk to be able to ping it etc
Will try next time its down. CF gave me a two troubleshooting steps to try.
I tried the first one and channel finder on Thursday and after that I didn't have any dropouts until today at around 7:40am. I just disabled Ipv6 like it says and my internet is working again but I feel like another dropout will happen like how I have been experiencing the entire week. Anything else I could try/make CF do?
Also, is there any cons with have Ipv6 off long term?
1)Reboot Modem, Router:
-Please unplug ALL the cables going into your Black Adtran modem (Green and white fibre cable, power cable and an ethernet cable), as well as all the cables going into the routers (white towers) and leave ALL these devices unplugged for 3-5 minutes.
-After this, you should plug the devices back in starting with the modem first (wait for 2 solid green lights to appear then plug the router back in as you found it before): Modem -> then Main router
-Once all the devices are up and running (Routers should show a solid blue light and modem should have 3 green lights), try connecting to the devices that were giving issues and monitor this.
2) Channel Finder & Disable Ipv6 (Specific for Slow speeds/drops in connection):
Please follow the steps to increase your connection between the Linksys Router (the one with the blue light on top) and your devices by disabling ipv6 and run channel finder via the Linksys app
Download the "Linksys" app on the app store (IOS/Android)
-Select the "Manage your WIFI" option, then go to router password and enter the details required (This should all be underneath the router on a label)
Run Channel Finder
Select menu (top left corner inside the Linksys app) ->Wi-fi Settings ->Advanced WI-FI Settings ->Run Channel Finder -> Scan Channels
This option it will move your router on a free channel, a channel that is not used by your neighbour’s, also it will increase your WIFI connectivity between your devices and the Linksys Router.
(After the channel finder has completed the scan, this may resolve the issue on it's own but if not then go back to the dashboard and try the steps below to further improve)
Disable Ipv6
Select menu (top left corner inside the Linksys app) -> Advance Settings -> Internet Settings ->IPv6->select Passthrough option and then Save
This option it will speed up the communications between your devices and the Linksys Router
It will make your device communications to the router 3 times faster than before.