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iphone Data issue - Tesco Mobile

Upminster309

Regular Member
Hi,

Trying to help a friend with her iPhone SE. She asked me to try and get her phone to tether with her laptop.

under Mobile data there is no toggle switch only a "Set up Personal Hotspot" link, which when clicked says "To enable personal hotspot on this account, contact TESCO".

According to Tesco mobile CS the account is all set up correctly. They suggest a network reset which made no difference. We have also done a factory reset and restored from back up but the issue remains.

Weirdly, although mobile data appears to be working on the handset the APN is set to Talkmobile! Changing it to the details on the Tesco mobile site stops data working all together. ios version is 15.8.2.

Any ideas anyone?

Screenshot 2024-06-22 at 15.08.55.webp
 
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