philby21
0
I have recently moved from a stable 1meg connection with Wanadoo, first to 2meg with Tiscali where I experienced exstensive connection losses during peak times (44 disconnections from 5.30pm to 11.30pm in one evening), following the wonderful job their customer services people did I managed to escape. Then I seem to have made my next mistake by moving to PlusNet. I am still experiencing similar problems but my connection seems to level out earlier in the evening (10.30pm ish). Connection seems to last an average of 4 minutes but after the first 2:30 no data can be transferred so I sit and wait for it to drop and re-connect. In some instances it has disconnected again within 3 seconds.
PlusNet's customer services (admittedly considerably better than Tiscali but then they are based in the UK and seem to have some technical knowledge rather than just have lists to read from) have run various tests and everything they have says that my connection is okay. I have even had BT test my line and they too tell me that everything is okay. I have not made any change to my equipment nor have I made any change to the wiring/sockets etc etc etc. The only change I have made is to my ISP. Personally I feel that this issue is down to PlusNet taking on more customers than their network can handle (just as Tiscali seem to have done, the only difference being in the method of the expansion, through aquisition rather than ad campaigns).
Can anyone provide any advice on whether I may be correct in this impression or whether I really should double check (for the umpteenth time) all my kit/wiring? I would like an opinion before I just decide to pull the plug with PlusNet and move to Zen.
PlusNet's customer services (admittedly considerably better than Tiscali but then they are based in the UK and seem to have some technical knowledge rather than just have lists to read from) have run various tests and everything they have says that my connection is okay. I have even had BT test my line and they too tell me that everything is okay. I have not made any change to my equipment nor have I made any change to the wiring/sockets etc etc etc. The only change I have made is to my ISP. Personally I feel that this issue is down to PlusNet taking on more customers than their network can handle (just as Tiscali seem to have done, the only difference being in the method of the expansion, through aquisition rather than ad campaigns).
Can anyone provide any advice on whether I may be correct in this impression or whether I really should double check (for the umpteenth time) all my kit/wiring? I would like an opinion before I just decide to pull the plug with PlusNet and move to Zen.























